Trying to add Child account

Discus and support Trying to add Child account in XBoX on Consoles to solve the problem; I have added both accounts via the computer and my credit card info was taken and .50 charged. on the console the parent account is active on XBox live... Discussion in 'XBoX on Consoles' started by NthPhoenix120, Jan 3, 2014.

  1. Trying to add Child account


    I have added both accounts via the computer and my credit card info was taken and .50 charged. on the console the parent account is active on XBox live but when I download the profile for the child account it says the parent is not valid and I need to
    change the account. I have tried to do this multiple time over the past week from the console and I get a message that Xbox Live server is down message. Any ideas.

    :)
     
    NthPhoenix120, Jan 3, 2014
    #1
  2. Scrtch
    Scrtch Guest
    Privacy settings effecting party chat

    Is your brothers account an adult account or a child account and you're trying to add exceptions to the defaults?
     
    Scrtch, Jan 3, 2014
    #2
  3. N33D3D1
    N33D3D1 Guest
    Adding child account

    I’m trying to add my child account to my family but it won’t add because it’s saying he’s already in a family. Please respond back. Thank you
     
    N33D3D1, Jan 3, 2014
    #3
  4. XBF Jeremy Z Win User

    Xbox account login and settings

    Hello Cpt,

    Thank you for contacting Forum support!

    Did you set up the account as a child? (young age)

    Did the account ever ask to graduate or is it set up with restrictions, if it is then more than likely the account is still a "Child" account.



    Try to add the parent account to the child or if the parent account was never made then make one.

    How to add a child to a family account.


    Hope this helps.

    Thank you.
  5. Scrtch Win User

    Privacy settings effecting party chat

    Is your brothers account an adult account or a child account and you're trying to add exceptions to the defaults?
  6. XBF Meryem R Win User

    Trying to add money to my child's account

  7. AnjelOglesby Win User

    child privacy settings

    Unfortunately, you are unable to change the child account to adult. The account will have to "graduate". You can, however, create a new account with a different age. If you are trying to allow the account access to certain content, log into your Xbox One
    under the Admin account then add the child account to family. This can be done by going to Settings > Scroll to the right to Add to Family > then add the child's profile. Once this has been completed, log into http;//account.live.com to update content access
    for the child account. I hope this information helps.
  8. Mr daffypyle Win User

    Unable to login my daughters account.

    It is possible that you're trying to login the child account using the parent device or computer. To properly isolate this issue, we'd like to ask some questions:

    • Are you trying to log into the child account using the child's device or computer?
    • Have you tried removing the child account from the family account and add it again?
    • Have you tried logging in the child account to other computer to check if the credentials are correct?
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Trying to add Child account

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