Trying to add Child account

Hello Cpt,

Thank you for contacting Forum support!

Did you set up the account as a child? (young age)

Did the account ever ask to graduate or is it set up with restrictions, if it is then more than likely the account is still a "Child" account.



Try to add the parent account to the child or if the parent account was never made then make one.

How to add a child to a family account.

Hope this helps.

Thank you.

Is your brothers account an adult account or a child account and you're trying to add exceptions to the defaults?

It is possible that you're trying to login the child account using the parent device or computer. To properly isolate this issue, we'd like to ask some questions:

• Are you trying to log into the child account using the child's device or computer?
• Have you tried removing the child account from the family account and add it again?
• Have you tried logging in the child account to other computer to check if the credentials are correct?

Unfortunately, you are unable to change the child account to adult. The account will have to "graduate". You can, however, create a new account with a different age. If you are trying to allow the account access to certain content, log into your Xbox One
under the Admin account then add the child account to family. This can be done by going to Settings > Scroll to the right to Add to Family > then add the child's profile. Once this has been completed, log into http;//account.live.com to update content access
for the child account. I hope this information helps.

Hello there!

Please try following the steps on this link in order to resolve your issue Add money to your child's Microsoft account.

If the issue persists you will need to try contacting support once again so that they can check the issue from their side Contact us | Xbox Support.