Trying to add alias email, but I can't verify the old email

Discus and support Trying to add alias email, but I can't verify the old email in XBoX Accessibility to solve the problem; So I'm trying to add an alias email but when I go into that section a screen pops up asking me to verify the original email associated with my account.... Discussion in 'XBoX Accessibility' started by Izzy9999999, Dec 22, 2023.

  1. Izzy9999999
    Izzy9999999 Guest

    Trying to add alias email, but I can't verify the old email


    So I'm trying to add an alias email but when I go into that section a screen pops up asking me to verify the original email associated with my account. That original email has been deleted long ago. I also no longer have access to the phone number associated with the account so I can't verify that way either. Now sure what to do at this point. Any suggestions?

    :)
     
    Izzy9999999, Dec 22, 2023
    #1
  2. MarvinaPerez Win User

    Trying to add alias email, but I can't verify the old email

    Hello Izzy9999999,my name is Marvina, I will be happy to help you.

    I am very sorry that you are going through this problem, I also went through something similar to a couple of months ago and the only solution or option you can have at this time is the recovery form that I will leave you below, there you will have to fill out some information that is required of you. to verify that you are the owner of the account.

    https://account.live.com/acsr

    Support cannot help you in this type of case, however, if you want to contact them you can do so through the following link, perhaps they can provide you with better information/help that may be useful to you.

    Support: https://support.xbox.com/contact-us/

    Now, regarding Microsoft's security, I wanted to mention that they always advise users to activate two-step verification (MFA) to provide greater security to the accounts and so that these types of cases do not happen again. If you want more information on how to activate two-step verification, you can access the following link.

    https://support.microsoft.com/accou...-account-c7910146-672f-01e9-50a0-93b4585e7eb4

    I hope I have answered your question correctly, I wish you a Merry Christmas.

    Sincerely,
    Marvina.
  3. Bull Skuzzy Win User

    Problem with account alias change/removal

    I am trying to change my primary alias email but I have to first verify that email address but the problem is I no longer ave access to that email anymore. what can I do? in order to add another alias i have to first verify the old email but I cant.
  4. TF7 Master Win User

    Cannot change the email address associated with my Xbox Live Account

    t should let you add an alias if your email was already verified, if not, it will ask you to verify the email address that's currently listed first.

    Once you add your alias, if its a 3rd party email (gmail, yahoo, etc) then click verify.

    When I add the alias email I want to, it says that the alias email is already in use. My alias email is gmail and is already a live account (I use it for my Windows Phone and for OneDrive). I'm stucked, once again :(
  5. TrippIE Win User

    Email linked to account no longer exist

  6. EyeAmTheDanger Win User

    Trying to change email address on my Xbox Live account

    Is the email address verified? If it is verified, sign in to account.live.com and click add or change alias. There you can add a new email, make it the primary alias and removed the hacked email address. If it is not verified, but you know the password,
    sign in to verifyme.microsoft.com and when it says your email hasn't been verified it will give you an option to change the email address you sign in with.
Thema:

Trying to add alias email, but I can't verify the old email

Loading...
  1. Trying to add alias email, but I can't verify the old email - Similar Threads - Trying add alias

  2. Trying to add a phone number to my Microsoft account

    in XboX Insiders
    Trying to add a phone number to my Microsoft account: I loaded up an old Microsoft account that had like 30k points, I’m like omg. So I get the 25$ Xbox gift card. It says I don’t got a phone number, so it tells me to go to a center area and press...
  3. Trying to add new member to family - no verification code sent

    in XBoX Accessibility
    Trying to add new member to family - no verification code sent: Hi! I'm trying to add my son to Microsoft Family, so he can play some games. I log in to family.microsoft.com, choose "Add a family member" and enter his email address. He gets the invitation...
  4. How to fix this loop on the Xbox series x it keep saying add a password every I tried it...

    in XBoX Accessibility
    How to fix this loop on the Xbox series x it keep saying add a password every I tried it...: Hey Xbox team my Xbox series x is having trouble every time I tried to play it's says add new and it keep saying sign in every time I sign in it keeps saying add a password every time I add a...
  5. I have my epic account ID number and my epic display name I tried to go to epic to add a...

    in XBoX Accessibility
    I have my epic account ID number and my epic display name I tried to go to epic to add a...: I have my epic account ID number my epic display name but when I try to sign into epic says this account is on another epic ID I'm just trying to add fortnite cards to my account...
  6. Getting password loop when trying to add my new Xbox account onto my console

    in XBoX on Windows
    Getting password loop when trying to add my new Xbox account onto my console: I cannot add my new Xbox account onto my console even though I am signed into it on the xbox app. When I try to add it on console (it’s a new account) I get a password loop asking me to add and...
  7. Trying to add new email address to Xbox account

    in XBoX Accessibility
    Trying to add new email address to Xbox account: My Xbox account has a very old Hotmail account attached to it. I just want to add my usual Hotmail address to it but every time I try and add it, it says ‘there is a problem with this service try...
  8. Why when I try to add a phone number to my account does it take me i cant add this alias

    in XBoX Accessibility
    Why when I try to add a phone number to my account does it take me i cant add this alias: Whenever I try to redeem my microsoft rewards it tells me I need to add a number. Whenever I try to, it tells me it cannot be added. 7eba7f35-2146-42f1-9343-06b6dbb394c1
  9. trying to add new gmail/alias to my Microsoft account

    in XBoX Accessibility
    trying to add new gmail/alias to my Microsoft account: Hello, I’m trying to add a gmail/alias to my Microsoft account but every time I try it always says, “There's a temporary problem with the service. Please try again. If you continue to get this...
  10. I keep getting the error message 'cannot use this alias' when I try to add my phone number...

    in XBoX Accessibility
    I keep getting the error message 'cannot use this alias' when I try to add my phone number...: When I've tried to redeem Xbox rewards, I've been asked to add a mobile number to my account. After following all of the steps I get the message saying that I 'cannot use this alias'. I have:...