Trying to add alias email, but I can't verify the old email

Discus and support Trying to add alias email, but I can't verify the old email in XBoX Accessibility to solve the problem; So I'm trying to add an alias email but when I go into that section a screen pops up asking me to verify the original email associated with my account.... Discussion in 'XBoX Accessibility' started by Izzy9999999, Dec 22, 2023.

  1. Izzy9999999
    Izzy9999999 Guest

    Trying to add alias email, but I can't verify the old email


    So I'm trying to add an alias email but when I go into that section a screen pops up asking me to verify the original email associated with my account. That original email has been deleted long ago. I also no longer have access to the phone number associated with the account so I can't verify that way either. Now sure what to do at this point. Any suggestions?

    :)
     
    Izzy9999999, Dec 22, 2023
    #1
  2. MarvinaPerez Win User

    Trying to add alias email, but I can't verify the old email

    Hello Izzy9999999,my name is Marvina, I will be happy to help you.

    I am very sorry that you are going through this problem, I also went through something similar to a couple of months ago and the only solution or option you can have at this time is the recovery form that I will leave you below, there you will have to fill out some information that is required of you. to verify that you are the owner of the account.

    https://account.live.com/acsr

    Support cannot help you in this type of case, however, if you want to contact them you can do so through the following link, perhaps they can provide you with better information/help that may be useful to you.

    Support: https://support.xbox.com/contact-us/

    Now, regarding Microsoft's security, I wanted to mention that they always advise users to activate two-step verification (MFA) to provide greater security to the accounts and so that these types of cases do not happen again. If you want more information on how to activate two-step verification, you can access the following link.

    https://support.microsoft.com/accou...-account-c7910146-672f-01e9-50a0-93b4585e7eb4

    I hope I have answered your question correctly, I wish you a Merry Christmas.

    Sincerely,
    Marvina.
  3. Bull Skuzzy Win User

    Problem with account alias change/removal

    I am trying to change my primary alias email but I have to first verify that email address but the problem is I no longer ave access to that email anymore. what can I do? in order to add another alias i have to first verify the old email but I cant.
  4. TF7 Master Win User

    Cannot change the email address associated with my Xbox Live Account

    t should let you add an alias if your email was already verified, if not, it will ask you to verify the email address that's currently listed first.

    Once you add your alias, if its a 3rd party email (gmail, yahoo, etc) then click verify.

    When I add the alias email I want to, it says that the alias email is already in use. My alias email is gmail and is already a live account (I use it for my Windows Phone and for OneDrive). I'm stucked, once again :(
  5. TrippIE Win User

    Email linked to account no longer exist

  6. EyeAmTheDanger Win User

    Trying to change email address on my Xbox Live account

    Is the email address verified? If it is verified, sign in to account.live.com and click add or change alias. There you can add a new email, make it the primary alias and removed the hacked email address. If it is not verified, but you know the password,
    sign in to verifyme.microsoft.com and when it says your email hasn't been verified it will give you an option to change the email address you sign in with.
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Trying to add alias email, but I can't verify the old email

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