Trying to actually speak to someone at Microsoft about Xbox- not automated, not online ...

Discus and support Trying to actually speak to someone at Microsoft about Xbox- not automated, not online ... in XBoX on Consoles to solve the problem; The system is not working at all. It consistantly freezes through games, when we have tried, following advice to reset it, the box freezes it then... Discussion in 'XBoX on Consoles' started by Annoyed Xbox user, Oct 11, 2018.

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  1. Annoyed Xbox user
    Annoyed Xbox user Guest

    Trying to actually speak to someone at Microsoft about Xbox- not automated, not online ...


    The system is not working at all. It consistantly freezes through games, when we have tried, following advice to reset it, the box freezes it then wont turn off. The console at less than two years old is the most unreliable piece of kit i’ve ever come
    across. It is emensly frustrating that with a multi-million pound company, that you can not speak to someone, complain or get any action to resolve an issue. The unit was extremely expensive and so far is nothing more than a book stop!

    I have lost all faith in mocrosoft, and i picked the xbox above other consoles as i was falsely advised they make reliable units and believed there maybe some element of customer care!

    i appreciate the comments in return but being directed to an open forum chat is not acceptable and im astonshed that is how microsoft attempt to deal with customers- disgusting!
     
    Annoyed Xbox user, Oct 16, 2018
    #16
  2. XBF Brad A
    XBF Brad A Guest
    Hello,

    When you go to
    Contact Us     :

    • Step 1 ----select Xbox One
    • Step 2 ----select no thanks
    • Step 3-----select games
    • Step 4 ----select request a call from support
    Once they call explain thee issue and they will be able to help you.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
     
    XBF Brad A, Nov 3, 2018
    #17
  3. XBF Brad A Win User

    Trying to actually speak to someone at Microsoft about Xbox- not automated, not online actually speaking is it possible??

    Hello There,

    Unfortunately there is no direct way for a complaint. How far out of warranty is the console? Also is there a Microsoft store close to you? There are many factors as to why a console has stopped working. As for yours what is going on with it exactly? There
    may be something we can do to help. You can check out the
    Public relations     and see if there a way to file a complaint.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum team
  4. Njal the Blue Win User

    Trying to actually speak to someone at Microsoft about Xbox- not automated, not online actually speaking is it possible??

    Maybe if you state the issue, it would be easier to point you in the right direction.
  5. Annoyed Xbox user Win User

    Trying to actually speak to someone at Microsoft about Xbox- not automated, not online actually speaking is it possible??

    Thank you. I was advised i could complain on line and the support chap said he would email me a link to complaints form. Instead what i got is another forum Link!

    Is there a link to a compliants form?
  6. brandiesel1 Win User

    Trying to actually speak to someone at Microsoft about Xbox- not automated, not online actually speaking is it possible??

    Chatting is better and quicker. I think you can only request a call back now. I think they've recently stopped the option to call and speak with someone.
  7. denis97g Win User

    Trying to actually speak to someone at Microsoft about Xbox- not automated, not online actually speaking is it possible??

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