Trying to acquire my Original Purchase

H2O Paladin · Mar 10, 2017

Hello all. I recently wanted to re-acquire my Original Purchase of the Scream Aim Fire (Deluxe Edition) files into a MP3 format that I can listen to on my android phone. I originally purchased the music through the Zune Application back in the day on my
Windows Laptop. It gave me DRM (Digital Rights Management) protected WMA files. Unfortunately, there isn't a single player out there that can play these files EXCEPT FOR the ZUNE application. And my Zune just recently died. I can no longer listen to these
files, that I originally purchased. Can I please talk to somebody about this?

:)

KingSnake Alfa · Mar 10, 2017

Does the Service Alert apply to me

I said it in my original post. No error codes, only the suggestion to restart the router, I just want to know, if it is stopping at internet connection, does that mean it's at&t or my Xbox? It's not getting past internet, it acquires network but can't acquire
internet.

DaOne2Watch · Mar 10, 2017

LF fire sand hawk

trying to acquire one,can trade....

Miss Bijoux · Mar 14, 2017

Hey Paladain!

I'd recommend reaching out to
chat support for assistance here. (If that link doesn't work, the correct pathway to find the appropriate chat team is going to be
Contact Us > Legacy Devices > Windows Phone 7 >
Zune. Even though it's under Windows Phone 7, it's what you want so you can speak to someone for Zune help.) You can ask them to refund the cost of the album in question so you can repurchase it in the current format from the Groove store.
If they are unable to help you come to a resolution you are satisfied with, be sure to get a reference number and post back so we can take another look.

Let us know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Miss Bijoux

Hey Paladain!

I'd recommend reaching out to
chat support for assistance here. (If that link doesn't work, the correct pathway to find the appropriate chat team is going to be
Contact Us > Legacy Devices > Windows Phone 7 >
Zune. Even though it's under Windows Phone 7, it's what you want so you can speak to someone for Zune help.) You can ask them to refund the cost of the album in question so you can repurchase it in the current format from the Groove store.
If they are unable to help you come to a resolution you are satisfied with, be sure to get a reference number and post back so we can take another look.

Let us know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

fueled by hate

Did you purchase the Season Pass to acquire the map packs originally? Or were they individual purchases?

PranoyMridha

I acquired the free trial code of Xbox Game Pass Ultimate with the purchase of my new laptop. It came with the laptop. Yes it does originate from the same country where I am currently located. I am from INDIA !!

WickedD365

Try going to My Games & Apps and checking the Ready to Install section, it should be listed there after you acquired the license from the purchase page.

JakePotterfield

So i went to the Xbox store it said the DLC for Arkham Origins is unavailable to purchase. It does give the offer to acquire the season pass by redeeming a code. Would an Xbox store gift card code work?

Trying to acquire my Original Purchase