Trying to access my old GamerTag

RaziMonstr · Feb 5, 2018

Trying to get access to my old gamertag, I had an old account and saly my XBOX 360 died out and I'm unable to pull out the account email information. The email address is long gone from my memory. If anybody has a fix or can help, it'll be greatly appreciated

:)

GuidedBacchus65 · Feb 5, 2018

Trying to get my old Gamertag

I am having the same exact problem. I went in to upgrade my xboxlive account for more cloud storage and it didn't remember me. It took me through a series of verification steps that I thought were never going to end. When they finally "verified" me, I noticed
I had a totally different gamer tag. Now I have duplicate. I'm waiting in line to speak with support about it...

CHAD TPRUITT · Feb 5, 2018

Trying to get my old Gamertag

Since you created a brand-new account I assume that you no longer know the original account's password or you just simply use it and the it's email to sign in. BTW, even if you regain the old account you cannot merge nor transfer anything between the new
and old.

steeledwand7664 · Feb 5, 2018

If you know the gamer tag for the account you can contact xbox support by going to support.xbox.com/contact-us and if they can verify ownership of the account then they would be able to tell you what the email is associated with that gamer tag then you can
go to account.live.com/acsr and try to recover that account.

steeledwand7664

If you know the gamer tag for the account you can contact xbox support by going to support.xbox.com/contact-us and if they can verify ownership of the account then they would be able to tell you what the email is associated with that gamer tag then you can
go to account.live.com/acsr and try to recover that account.

Jesse E'

Do you still need assistance?

L.B.S.

Thank you for the advice; I'm trying this but when I click the "Request a call Estimated wait: 2 minutes" button, it takes me to a full window "Virtual Agent" with a greyed out "type your message" box I cannot interact with, and nothing else (see below). Is this normal? I don't seem to be able to proceed any further or actually, you know, request a call.

It doesn't seem to make a difference which options I pick to get there, they all lead to this same dead end.

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

You’ll need to reach out to support for this issue. You can do that using the steps outlined by XBF Mohammed.

Hope this helps

XBF Mohammed C

Try to visit Contact us | Xbox Support , then tap on contact us select billing & Subscriptions and "I don't recognize a charge".

(Not your actual issue, but it should get you through!)

Once you get ahold of an agent, explain the situation, and they shall be able to help!

Trying to access my old GamerTag