Trying to access an old Xbox live account

Discus and support Trying to access an old Xbox live account in XBoX Accessibility to solve the problem; I know the Gmail and the gamertag, i used to play on this account during my childhood but don't have access to the Gmail or know the password. Account... Discussion in 'XBoX Accessibility' started by Steve Knudson, Jul 30, 2023.

  1. Steve Knudson
    Steve Knudson Guest

    Trying to access an old Xbox live account


    I know the Gmail and the gamertag, i used to play on this account during my childhood but don't have access to the Gmail or know the password. Account recovery has failed me cause I could only guess what my dad put for the questions and he doesn't know either cause it was long ago and he doesn't have a good memory. If I could into contact with a alive agent that isnt virtual or call them would it help in my quest?

    :)
     
    Steve Knudson, Jul 30, 2023
    #1
  2. Janet_C Win User

    Trying to access an old Xbox live account

    Hello!

    Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

    I am very sorry you are going through this situation, unfortunately Microsoft has very strict policies regarding account recovery, only we as owners can recover accounts using the tools offered by Microsoft and providing exactly the same information we used to set it up, technical support cannot help you beyond offering you the same tools.

    You can fill out the following recovery form up to two times per day.

    https://account.live.com/acsr

    Try to include new and relevant information that will help verify that you are the owner of the account.

    Remember that this is a public forum and that those of us who participate in it are common players, I am not part of Microsoft support nor can I enter the system, the only thing I can do is provide you with information that might help you.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.
  3. Steve Knudson Win User

    Trying to access an old Xbox live account

    Thank you, I will continue to try and use the account recovery maybe one day I will eventually get my old account back, but for now I'll use this one. Thank you for letting me know that there is only other users in here.
  4. Mr W00 Win User

    X box Live account.

  5. demonslayer688 Win User

    Lost account and inability to unlink

    in short old xbox live account lost, still want same Facebook on new account, can't access old xbox account to unlink, and Facebook doesn't show my Facebook as connected but when I try connecting Facebook to new account it says it's logged in to the old
    account.
  6. IIII Modz IIII Win User

    trying to access an old account

    Hello,

    You will have to contact support please.

    Click here

    Good luck!
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Trying to access an old Xbox live account

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