TRY A DIFFERENT WAY TO PAY This one isn't working. Contact your bank for more info

ALI ALIRAQI5959 · May 16, 2021

Hello I am facing a problem entering my MasterCard in my account, but after entering it in several accounts and I bought a lot of games with it, I deleted it from my account by mistake, and when I try to enter it in my account, this message appears to me: -

TRY A DIFFERENT WAY TO PAY

This one isn't working.

Contact your bank for more info

After I contacted the bank, the employees told me that my card is working very well and there is no problem with it, noting that the card works on Google Play and other sites, but it is only on Microsoft Store that this problem appears to me. Please help, because I have been in this case for more than a month Please Help

:)

XBF Zineb F

Please follow the instructions listed in the link below to add h payment option online instead and make sure the region matches the region of your account and console.

The link: Update your payment option | Xbox Support

XBF Meryem R

Hello there! regarding this issue you will need to actually contact our Xbox Live Support for more information, Contact us | Xbox Support.

Hoskayra

Hello Gathan 1, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

When was the last time you purchased or redeemed a Game Pass subscription?

You can check it and see the exact date through the following link:

https://account.microsoft.com/billing/orders/

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

WPAK

Hi there,

if you are experiecing issues with updating your payment options, be sure to check out
http://account.microsoft.com/services and the payment options.

If you can't update them there either then the best option is to contact Xbox Support (By Phone or Microsoft Support Chat) via http://support.xbox.com/contact-us

Rodrigo Oliver

Hi EthanPrinzy, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Discord promotion for Game Pass is only for new subscribers.

Were you a subscriber in the past?

TRY A DIFFERENT WAY TO PAY This one isn't working. Contact your bank for more info