Troubleshooting

ChaosOfPeace · Dec 17, 2017

Upon starting my 360, I select my account to sign in to. After a few moments, an alert pops up saying "Disconnected from Xbox Live". A few short monets later, sign-in fails and I recieve an error message with no error code which states that the system is
unable to connect to Xbox Live on this console, and to download it again to fix it. What steps do I need to take, because I cannot even sign into my profile to play OFFLINE let alone ONline. Thank you.

:)

chris34 · Dec 17, 2017

Internet Conection

Brian and Tomas - Those troubleshooting tips were actually taken straight from a troubleshooting guide that was released to help players having problems with lagging during multiplayer. You can actually find those same instructions on ActiVision's website, so I don't think it would really put your systems at risk.

MissEdi · Dec 17, 2017

Troubleshooting

Hey there, FireWad30!

Do you currently have this game installed onto the internal drive on the console, or do you have an external hard drive connected? Have you tried

resetting the console to factory defaults and choose the option to "Reset and keep my games and apps?"

Let us know if these steps help to resolve this issue or if you have any other support questions!

BaseEh

Ive done that to it doesnt work

ThorX360

Im trying to play ufc on disc and its telling me to insert the disc and its already in there and non of the solutions work please help!

Hi,

I suggest you try this way:

Eject the disc
Perform a full power cycle ( https://support.xbox.com/en-US/xbox-one/console/power-cycle-console )
Restart the console
Insert the disc
Retry

SUPERSOAKERx69

That could be a great way to do it. You should suggest it in Xbox Ideas

DominumStige

Hi!

Restarting can be caused by many factors. If you have already reset the console to factory settings, you can check the status of the electrical outlet or replace the console's HDMI cable. Also, do you have an audio system connected to the console? Often,
faulty cables cause electrical problems.

Cloud Gear 13

If you follow the instruction to the letter the last step and most difficult is to submit a console repair: here the link: Device service and replacement.

Troubleshooting