Troubleshooting questions for case review

Hello!

Thanks for reaching out to us here on the forums with this inquiry. Unfortunately the Case Review is usually the last chance at attempting to dispute an action take against any account. Now that the decision has been upheld you can try and resubmit one.
If it doesn't let you then it would be best to create another account to start using. Hope this helps.

Xbox Policy Enforcement Site

On one of my Accounts i have been permenantly suspended from xbox live. My case review was upheld, can i submit more case reviews or is there anything more i can do to save my account?

My account was used by one of my friends who used inappropriate words without my permission. Sorry for the inc

onvenience

Hi DoNotDisturb1,

Thanks for reaching out. If you're account has been suspended you would need to go to Enforcement website
https://enforcement.xbox.com If you were suspended for longer than a day you can also submit a case review from the same website.

Unfortunately, you will not be able to reach the enforcement team here on the forums. I recommend visiting our Enforcement website for all info regarding Bans/Suspensions.

To see how to submit a case review, please check out the following link:
https://enforcement.xbox.com/en-US/home/howto?length=4#sub-topic0-6

I hope this helps.

The case review asks silly questions

Hi there, here is where you can sign into your account and view more info about the status of any enforcement action on your account.

If the enforcement action was set to end today but you still have not received all privileges restored on your account, we're afraid you'll need to wait a bit longer. For example, it can take up to 24 hours for communication privileges
to be restored on your account if you received a communication suspension.