[TROUBLESHOOTING] How do I know if I have hard drive failure or a video output failure on...

Discus and support [TROUBLESHOOTING] How do I know if I have hard drive failure or a video output failure on... in XBoX on Consoles to solve the problem; Hey all, Yesterday, I experienced the black screen of death on my XBOX One X. Afterwards going through the troubleshooting steps, I was pretty sure... Discussion in 'XBoX on Consoles' started by THE3DESTROYERS, Dec 11, 2019.

  1. THE3DESTROYERS
    THE3DESTROYERS Guest

    [TROUBLESHOOTING] How do I know if I have hard drive failure or a video output failure on...


    Hey all,

    Yesterday, I experienced the black screen of death on my XBOX One X. Afterwards going through the troubleshooting steps, I was pretty sure that it was the HDMI issue that was plaguing me.

    When I power on my XBX1X, I get a momentary black screen and then no output (no video signal). My unit stays powered, and no matter what I do, I can't get any output to my TV. Like I said, I tried all the basic troubleshooting steps with no luck.

    I also found out last night that a complete hard drive failure could mimic the black screen of death issue (or so I'd saw on YT).

    My question, how can I tell which is one it is? What should I see when my hard drive is completely dead and not bootable? Should any error be outputted on the screen?

    The reason I'm questioning if it is just a video output issue, is that I can't use the XBOX companion app. I can't connect to my XBX1X from my Windows PC nor is the unit even pulling an IP address.

    I have an appointment today at a MS store. I was informed that the cost of a refurb will be $249 (Target this week has a brand new XBX1X for $349 -- Hmm).

    But if what I am experiencing is just a hard drive failure, I would replace it myself.

    Any thoughts or suggestions would be appreciated.

    Thanks!

    :)
     
    THE3DESTROYERS, Dec 11, 2019
    #1
  2. PalmettoBling Win User

    [TROUBLESHOOTING] How do I know if I have hard drive failure or a video output failure on my XBOX One X?

    Yeah, sounds like it would be a hardware issue. I'd recommend looking at your options for a service repair at
    Microsoft Device Support site here. I've had good luck with them servicing my Surface devices when I've needed to.
  3. THE3DESTROYERS Win User

    [TROUBLESHOOTING] How do I know if I have hard drive failure or a video output failure on my XBOX One X?

    Just came back from the MS Store. They couldn't get a display to work. I figured they would have some tools at their disposal that could diagnose the specific error. They did not. They only used the same tools that they list online. They only offer a refurb
    XBOX One X for $249.99 a 90 day warranty. I chose a new XBOX One X for $349 with a one year warranty and a free digital game (I chose Madden 20).
  4. THE3DESTROYERS Win User

    [TROUBLESHOOTING] How do I know if I have hard drive failure or a video output failure on my XBOX One X?

    Thanks for replying. I have replaced the cable.
  5. THE3DESTROYERS Win User

    [TROUBLESHOOTING] How do I know if I have hard drive failure or a video output failure on my XBOX One X?

    Thanks for replying...

    Yep. Already tried the low resolution output. Did not resolve the issue. Also tried swapping HDMI cables, inputs sources, and even a different TV. My other devices work without issue across each of those options. I'm pretty confident that it is a XBOX
    One X only issue at this point.
  6. NeoDan123 Win User

    [TROUBLESHOOTING] How do I know if I have hard drive failure or a video output failure on my XBOX One X?

    It is not advisable to replace any part of your console yourself as it goes against the Code of Conduct. Best is to use an Microsoft authorized repair centre.

    Have you replaced the HDMI cable with a new one to see if the problem is the cable itself?
Thema:

[TROUBLESHOOTING] How do I know if I have hard drive failure or a video output failure on...

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