Troubleshoot while redeeming add on code

Sorry to hear it. The content you're looking for can be found by highlighting the game and pressing the start button on the controller. From there choose manage game and go to ready to install. All the available in game content will be found there.

Hey there!

Sorry to hear you are running into these issues while attempting to redeem your prepaid code. Have you already successfully redeemed on a different account or is this the first time that you are redeeming the code?

Go ahead and click on the support article linked below for more help with prepaid codes.

Troubleshoot redeem gift card and code issues

I hope this helps.

The code would have been included in the box that your Xbox One console came in. Did you successfully redeem that code? If not, check the packaging that your console came in to redeem that code. If you already redeemed the code, you can find the game in
the
Ready to install list while signed in on the account that originally redeemed the code.

Hope this helps!

When you redeem a code it will tell you you are redeeming 12 montjs of Gold, but then there is a screen that pops up when you add a code while you have Ultimate that states that the code you are redeeming will be convert to X amount of Ultimate if you complete the transaction. By completing the

transaction, you agree to that conversion. So since the code was redeemed and the subscription used, there would be nothing else that can be done at this point.

Hey there BlackIceMessiah.

As Smwutches said, please make sure not to post codes publicly. While you may be having issues with redeeming it, it's possible that it's still active and someone may have used it. Unfortunately we aren't able to provide replacement codes but we're happy
to troubleshoot. What happens when you try to redeem your code?