Trouble with Xbox Live/Minecraft promotion.

On July 14th I followed a promotion on the Xbox home screen that advertised a free download of Minecraft with the purchase of a 3 month Live subscription. I believe it advertised Minecraft with extra DLC for the purchase of a full year subscription to Live.
I went with a 3 month subscription purchase and never received my download code. I called Xbox support that same day and was told I would receive my code in my Xbox message inbox within 24-48hrs, and if I did not... to call back. Well i just ended a 50 minute
phone call wherein I was told "we don't see any record of that promotion" followed by "that promotion ended June 30th" and was told (while the support was laughing....) that this was a matter of "he said, she said". This was an extremely unprofessional call.
I was not helped. I was told to come here and wait for an "Ambassador" to assist me and be the judge of whether my purchase is honored or not. So I'm not sure what comes next, but hopefully i get some ACTUAL support, and don't get laughed at again. Extremely
frustrating...

:)

 

Bought 3month gold still not received minecraft

Hey there,

Did you purchase Xbox Live Gold through the Minecraft + Gold page through the Xbox One dashboard, or did you purchase a 3 Month Xbox Live Gold pre-paid code and redeem it? If you redeemed and Xbox Live Gold code, unfortunately you will not qualify for this
promotion. To qualify for this promotion, 3 Months or 12 Months of Xbox Live Gold must be purchased through the Minecraft + Gold promotion page directly through the Xbox One console with a credit card on file.

Keep us posted!

 

i bought 3 month gold and i didnt get a minecraft code by 31/7/2017

Hey there,

Did you purchase Xbox Live Gold through the Minecraft + Gold page through the Xbox One dashboard, or did you purchase a 3 Month Xbox Live Gold pre-paid code and redeem it? If you redeemed and Xbox Live Gold code, unfortunately you will not qualify for this
promotion. To qualify for this promotion, 3 Months or 12 Months of Xbox Live Gold must be purchased through the Minecraft + Gold promotion page directly through the Xbox One console with a credit card on file.

Keep us posted!

 

You should receive the code by July 31. If not, you'll want to post back here.

 

Is this just a guess on how you think my situation will be resolved? I'm not sure why you think this would be the case when the three support techs i spoke with failed to mention this. What leads you to believe that i would receive my code by that date?

 

Phone and chat support do not handle promotions so they generally don't have correct information. The turnaround time is listed on the bottom of the screen of the promotion before you make the purchase which states that you should receive the code by July
31.