Trouble with Xbox Gaming Service / Xbox Gaming Service ile ilgili sorun yaşıyorum

Hello batuhan berkdemir,

It appears that you are having an issue with Gaming services app in your Windows device. Let us check what is causing the issue and will perform some troubleshooting steps to resolve the issue so that you can use the Xbox app without an error.

It is possible that the Gaming services app is corrupted or need an update. Here are the troubleshooting steps worth trying for:

1. Make sure Windows is up to date.

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available for your device including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. Make sure both the Xbox and Gaming Services apps are up to date

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
  

3. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

4. Uninstall and reinstall Gaming Services

• Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  
• In Windows PowerShell, type the following command and press Enter:
  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  
• In the same window, type the following command and press Enter:
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  
• Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  
• Restart your device and try to install the game again.
  

For your reference, see: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Moderator

Microsoft Community

Hello batuhan berkdemir,

Thank you for your prompt response and we apologize for some delay with our response in our end.

We would like to ask few details why you think that the problem is related to your Windows OS.

1. Can you share to us what are the troubleshooting steps did the live support advocate performed to help resolve your concern?

2. Can you tell us exactly the version of Windows you are using? To check, press Windows key + R and it will open the run dialog box. Type winver and hit OK. You can take a screenshot and make sure to conceal sensitive information like your email account.

3. Is your Windows up to date? Has there been an error when trying to install the Windows update?

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hello,

It is same thing with the support page that you suggest. I already did all of them and I contacted with a live agent. Still same problem. I guess my OS or PC has problems.

Best Regards,
Batuhan

Bazı Forza oyunları etkilendiği için bölgenizde
canlı servisle ilgili herhangi bir sorun olup olmadığını kontrol ettin mi?

Translation:

Have you checked if there are any issues in your region
with the live service as some Forza games are affected?