Trouble with purchasing backwards compatible games

Discus and support Trouble with purchasing backwards compatible games in XBoX Games and Apps to solve the problem; I noticed that Dirt Showdown was listed under the free games with gold that I could purchase(in an email) so I figured I would take advantage of the... Discussion in 'XBoX Games and Apps' started by RitchieWasTaken, Jan 1, 2016.

  1. Trouble with purchasing backwards compatible games


    I noticed that Dirt Showdown was listed under the free games with gold that I could purchase(in an email) so I figured I would take advantage of the fact it is backwards compatible on Xbox one and download it on there...HOWEVER through a browser it says
    it's only purchasable through the Xbox store, and in the Xbox store on the Xbox one it says the game is bundle only. So how do I purhcase and download it, do I need a 360 account as I made the account new for the Xbox one?

    :)
     
    RitchieWasTaken, Jan 1, 2016
    #1
  2. XBF Leslie D
    XBF Leslie D Guest
    Microsoft store

    Hi BananaCremePie9,

    I'm sorry to hear that there's troubles purchasing a backwards compatible game on the Xbox One S.

    When making purchases for backwards compatible games on an Xbox One you might run into a few issues if you have a child account, and/or if you're trying to make a purchase with account credit.

    In these circumstances I would recommend for you to try to make the purchase either through our
    website or from an Xbox 360.
     
    XBF Leslie D, Jan 1, 2016
    #2
  3. street2234
    street2234 Guest
    street2234, Jan 1, 2016
    #3
  4. Smwutches
    Smwutches Guest

    Trouble with purchasing backwards compatible games

    Currently, 360 games can only be purchased on the 360 console or through xbox.com. You do have to have a payment method on file in order to purchase them from the website.

    You don't need to make a different account since you can use the same account on both consoles.
     
    Smwutches, Jan 1, 2016
    #4
  5. ngocphi
    ngocphi Guest
    You can't use the edge browser on the xbox one for 360 purchases you must use the pc and the website
     
    ngocphi, Jan 2, 2016
    #5
  6. I have tried to purchase backward compatability games through my Xbox One but my account is not recognised and I get a "no suitable account" message. Is any one else getting the same problems if they are MS have once again only half done the job!
     
    TotableThree60, Apr 12, 2016
    #6
  7. TotableThree60,

    This thread is more than 3 months old. Please go ahead and create your own detailed post so that the community and Support Agents can better assist you with your issue.

    Thanks for understanding,

    Blitz
     
    SPS-40B1869D-52C4-424D-80A4-BAB160E57F66, Nov 1, 2018
    #7
  8. lllWormWoodlll Win User

    Trouble purchasing backwards compatible games

  9. SPS-40B1869D-52C4-42 Win User

    Trouble with purchasing backwards compatible games

    TotableThree60,

    This thread is more than 3 months old. Please go ahead and create your own detailed post so that the community and Support Agents can better assist you with your issue.

    Thanks for understanding,

    Blitz
  10. ngocphi Win User

    Trouble with purchasing backwards compatible games

    You can't use the edge browser on the xbox one for 360 purchases you must use the pc and the website
  11. AdamGD86 Win User

    Trouble purchasing backwards compatible games

    I'm having the same issue. It's incredibly frustrating. Microsoft please fix this.
  12. TomiNgawaka Win User

    Trouble purchasing backwards compatible games

    None of this information has helped, I have checked everything and the problem persists. I've contacted customer support and they've told me they will look into it and email me with updates, that was 2 days ago. I was told my credit card was blocked due
    to too many failed purchases which doesnt make sense because the message displayed the first time i bought it, I'm able to buy xbox one games, just not backwards compatible games.
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Trouble with purchasing backwards compatible games

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