Trouble with Groove prepaid code

Hello,

I redeemed my Microsoft Rewards Points to get 3 months of Groove music and 1 month of Groove music a few months ago. I tried to redeem them today and it stated they were expired. Can I please get a refund of my points or get Xbox live instead. I know Microsoft
is sending out emails to people who redeemed for Grooves passes, but I did mine a while ago so I might not get it. Here's a case number for more reference 1401577157

Here are the codes

Promo Code:

[Removed]

Groove Music Pass Code:

[Removed]

:)

 

Groove token

Groove is a music service from Microsoft (http://music.microsoft.com) A groove token would basically be a prepaid code for the service. You would purchase one from a retailer.

 

Groove music pass free 3 months promotion

Hey iMasterLee -

Just to clarify, did you purchase a month of Groove with a credit card or did you redeem a prepaid one month Groove code? If you purchased a month, your best bet would be to reach out to
Groove Support via their Support page.The 'Contact Us' options can be found near the bottom of that page.

If you redeemed a prepaid one month Groove code, unfortunately you will not qualify for this promotion. Per the

Groove promotional page, in order to qualify for the 3 complimentary months of Groove, you had to have purchased one month at $9.99.

Let us know if you have additional questions.

 

Please Don't post codes on the forums. These are public so anyone can take them.

For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page. They are not the same as the Xbox Rewards Program.

 

Hi Amgill111. Microsoft Rewards Support can be reached
here.