trouble with adding payment method

Discus and support trouble with adding payment method in XBoX on Windows to solve the problem; I am trying to add my new debit card information as my previous one was compromised. I have typed in the correct details but the user interface keeps... Discussion in 'XBoX on Windows' started by gundampiloto, Nov 2, 2022.

  1. gundampiloto
    gundampiloto Guest

    trouble with adding payment method


    I am trying to add my new debit card information as my previous one was compromised. I have typed in the correct details but the user interface keeps stating that my information is wrong , i have checked with my bank and they mentioned that my account is fine . I am trying to buy xbox live but i just cannot because of this issue . I cannot use a code because my xbox doesn’t allow me to for some reason , it glitches out . My only option is by using my debit card

    :)
     
    gundampiloto, Nov 2, 2022
    #1
  2. JosefLBohorquez Win User

    trouble with adding payment method

    Thank you, exists the possibility that the servers are still processing your recent account region change.

    Usually can take up to 72 hours to see the changes everywhere.
    Try waiting this time and then add the payment method one more time from here:
    https://account.microsoft.com/billing/payments

    Make sure to select "Singapore" under "For purchases in"

    If maybe the issue persist double check if your preferred billing address is the same as the one in your bank statement
    https://account.microsoft.com/billing/addresses
  3. Mister Gwyther Win User

    Trouble adding payment method

  4. JosefLBohorquez Win User

    trouble with adding payment method

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this GUNDAMPILOTO

    Where are you physically located? (Country)
    And, your Microsoft account region and payment method are the same as your physical location?

    Double check your account region here: https://account.microsoft.com/profile

    PS: Please be honest, this is extremely important
  5. gundampiloto Win User

    trouble with adding payment method

    Thank you for your reply JOSEFLBOHORQUEZ . I have checked my account and it has been changed to the United Kingdom . Despite changing the region back to my home country , the issue still persists indefinitely . I have double checked my credentials
  6. ResolvedRick Win User

    Trouble adding payment method

    I have the same problem, but with my e-card i create for a single purchase. Have always been working but not anymore, I dont know if its my bank or if its xbox market, but i am frustrated i want to buy! =)
Thema:

trouble with adding payment method

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