Trouble updating my Xbox One Wireless Controller firmware.

Hello Pierre-Alex Plourde,

Thank you for reaching out to us about your issue!

Have you tried updating the firmware of your controller via console or the Xbox Accessories app on PC? Below you will find links to three separate articles related to your issue:

1. Troubleshoot your Xbox wireless controller - This will help you troubleshoot any issues that you are experiencing with your controller.

Link- Troubleshoot your Xbox Wireless Controller | Xbox Support

2. Update your Xbox wireless controller - This article will help you update your Xbox controller if you're unsure how.

Link - Update your Xbox Wireless Controller | Xbox Support

3. My Xbox controller has connection issues after the last update - This article will help you revert your controller's firmware if you're having trouble after an update.

Link - My Xbox controller has connection issues after the last update | Xbox Support

Let us know if this helps!

Try checking to see if you have the latest firmware for your controller. Trouble shooting on the controller can fix various issues with the controller when you update it.

https://beta.support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

Hope these can help!

Hi Catherine , my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to use a different USB cable?

Please, on your computer start bar, search for "Services.msc" and open it.

Scroll down to the bottom of the list and right-click the "Xbox Accessory Management Service"

Select Properties > On this window, change the initialization/startup type to Automatic.

Click OK and restart your computer.

Let me know if it works!

I have two Xbox One Wireless Controllers with one that has a 3.5mm jack. The Controller with the jack updated to Firmware 2.3.2385.0 and didn't need to be connected to the Console by the USB Cable at all it just needed to be turned on. The other Xbox One
Wireless Control that does not have the 3.5mm Jack has 2.3.2381.0 Firmware Version Update unable to Update to Firmware 2.3.2385.0 says that No Update is Available. I only need to connect this Controller to the Console with the USB Cable & also remove the Battery.
I am unable to use this Controller in Party Chat and while i'm playing a game disconnects itself saying Controller Disconnected and the Controller Battery is fully Charged and still turned on. Please help me update my Wireless Controllers so that they both
have the Firmware update 2.3.2385.0 and i can then use both Controllers again not just the one controller.

Hello,

Sorry to hear you are having trouble connecting your Elite Series 2 controller to your PC.

Do you have an Xbox console as well? Did you update your controller via the Xbox console? The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem. You can follow the steps here: My Xbox controller has connection issues after the last update | Xbox Support

Please check the following troubleshooting steps here: Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support

Additional resources:

Troubleshoot your Xbox Wireless Controller | Xbox Support

-Hayabusa