trouble sending messages through my xbox

Hi there The Lil Dood, thanks for reaching out.

If you're
unable to send messages from your Xbox One console or Xbox app, please try those steps to see if they can help.

Additionally, we recommend trying a full
power cycle of your Xbox One console and router/modem and then try again. Did that help?

Hi Nena,

Thanks for reaching out to us today. Sorry to hear about the trouble sending messages through the Xbox App. What kind of error do you get when trying to send a message? Have you been able to send messages before? Have you tried sending messages through our
website or the Xbox? Also, have you checked out the article "Why can't I send messages from my Xbox One or the Xbox app?"

Hope to hear back soon.

Hey there Dakadeezy!

Sorry to hear about the messaging troubles, let's have you check out this
Why can't I send messages troubleshooter and run through all listed steps. Let us know if that helps clear up your trouble.

Check this support link for a possible solution: http://support.xbox.com/en-US/xbox-one/xbox-live/cant-send-messages

Hey there Brody,

Sorry to hear you are running into this problem. If you did not receive any notifications stating that you have been suspended then you should be fine. Of course you can always confirm by going over to the
Enforcement Website
and logging into your account.

If you have not been suspended I would suggest some basic troubleshooting. Go ahead and try to

Physically Power Cycle your Xbox One console. If this does not work you can also try to

Remove and then Add your account on the console. Sometimes Resyncing your data can fix the problem.

I hope this helps!