Trouble logging into Xbox Account

Hi,

I'm Tim, an Independent Advisor here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

When trying to log into your account, what error message do you receive?

Feel free to provide a screenshot to assist your explanation?

Kind regards

Tim

Nevermind, I fixed it. But the error code was 0x87DD0033.

I was still able to sign into my account from the Microsoft Site and I changed the password, which it worked and it let me sign in again.

The revolving door of email woes

That sounds like it could be an internet connection or a problem with live. Sometimes when live acts up some of us have trouble logging in. Just a thought.

Hello,

I assume you've tried this article since you mention articles:

• Microsoft account security info & verification codes
  
• Account has been locked
  

The part that I think matters in this case:

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you.

Does your phone block texts from unknown numbers?
If so, change your phone settings then choose I don't have a code. We'll send another verification code.

Did your email send your verification code to your junk folder?

Check your junk email folder for a message from a Microsoft account, and use the code sent to you. Valid verification codes come from an @accountprotection.microsoft.com email address.

Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox.

Is your phone number or email address entered correctly?
To keep your information safe when you're signing in, we only show you the last two digits of your phone number or the first two characters of your email address.

Does your alternate email address end in @outlook.com, @hotmail.com, @live.com, or @msn.com?
If so, you're using one Microsoft account to verify another Microsoft account. This can make it tricky to keep track of which one you're signed in to. When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code).

A good thing to try to make sure that you are using the correct Microsoft Accounts and they can receive emails is to search for @accountprotection.microsoft.com in your email history, or any emails from a verified @microsoft address. If you have, sometimes it can get auto deleted or sent to junk or spam -- or it sometimes can take up to 24 hours to send. If so, and you receive it late - try again after you've received a late email.

I also assume that you did not set a security phone number for the account either. If so I would suggest using that.

Worse to worse you can contact Microsoft Support for help verifying your account: Contact Us - Microsoft Support

Best Regards,