Trouble linking debit card for payment

Hi Elyanajiha Abidin m



Thank you for posting to the Microsoft community.

Based on the description, it appears that your are having an issue of linking. debit card for payment

In this case you are best to request all back from support. There may be something going on with the purchase.

When you go to Contact Us to get it to request a chat follow these steps:

Step 1 ----select Xbox One

Step 2 ----select see other options then subscription changes

Step 3-----select show contact options
Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Thank you for understanding.

Truly Yours,

Fatima

Microsoft Moderator

While the Xbox Billing system is not set up to specifically accept Debit cards, they can work for purchases. I often use my Visa Debit for purchases on Xbox.

Although if a Debit card does not work then there is not much anyone can do, the officially supported methods of payment are Visa, Mastercard, Amex and Paypal.

If you are haveing trouble with a Debit card you could try linking that to a Paypal account and then the Paypal to the Xbox account. Or just use Pre Paid Codes.

Hello Karl, sorry to hear you're having trouble with your card.

If you're unable to add the card at https://account.microsoft.com and a Microsoft Advocate is unable to help then the only other option would be to use a different payment method or contact the virtual debit company to find out if Xbox is blocked.

However, a different option may be to set up a Paypal account and link your debit to that then use it on your account.

Hello there,

Thank you for posting on Xbox Forums! When trying to make a payment or charge something to your card, are you trying to do so on your console or computer through the website? If you're trying to buy something through the website, maybe try a different
browser. If you're trying on the console, I would suggest
Power cycling your console as a troubleshooting step.

It's also recommended to check to make sure that your billing address on your account is the same as the one associated with your bank. If you want additional assistance you can try to

Contact Support for further assistance.



Try this:

• Log into Support.Xbox.com
  
• Scroll down, Click on Contact Us
  
• Step 1: Click on Ask a Question
  
• Step 2 : Select your Product
  
• Step 3 : Select your Issue
  
  • Select – Call me back
    

Hope this helps and Thank you again for posting on Xbox Forums!

To purchase or renew your xbox membership you need a valid method of payment linked to your account.
Payment options include:

• Credit cards
• Prepaid credit cards
• Debit cards (not available in all regions)
• PayPal accounts (not available in all regions)
  
• Direct debit (Germany only)