Trouble getting into my account

Discus and support Trouble getting into my account in XBoX Accessibility to solve the problem; So I have two Microsoft accounts, one for Rewards and gaming, mostly Rewards, and the other focused entirely on gaming. Recently I had logged out of... Discussion in 'XBoX Accessibility' started by Fire Fire1, May 22, 2023.

  1. Fire Fire1
    Fire Fire1 Guest

    Trouble getting into my account


    So I have two Microsoft accounts, one for Rewards and gaming, mostly Rewards, and the other focused entirely on gaming. Recently I had logged out of one to get into the other, but I was hit with a message saying my account was suspended for violating terms of service? It doesn't tell me specifically what I did which would be quite helpful in stopping this from occurring again. Both of my accounts are locked and I had tried using my phone number to get a code, but qfter entering in the code, I got a message in red that reads "There is a temporary problem with the service. Please try again. If you continue to get this message, please try again later." Is my account just permanently suspended without my knowledge? I've tried logging in through Minecraft and the Microsoft website and I've attempted this on 3 different days as well. This started around 4-5 days ago and I have yet to find an reason why I can't log in. Answers please

    :)
     
    Fire Fire1, May 22, 2023
    #1
  2. NephroMonger Win User

    Trouble getting in account

    Xbox live core services are down.

    The technical guys are aware of it and working on a fix (apparently).
  3. Georges C. Win User

    Having trouble getting into my Microsoft account

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello JoseRincon5, I found a occurrence in the community regarding your mistake, try to follow the procedures below.

    https://answers.microsoft.com/en-us/xbox/forum/...
  4. Duzeer Win User

    trouble with my account

    they said can not check my profile because they do not have Permission
  5. oOUTSIDERo62 Win User

    trouble with my account

    If the account you used to post here is the account you are having problems with, it is likely because you show as having a silver account. This is likely a billing issue. You may want to check to be sure your account is up to date for payment.
  6. Hyperion XGN Win User

    trouble with my account

    I don't know which system you are on right now, but at the time of this post, Xbox One services are limited:
    support.xbox.com/.../xbox-live-status

    If that is out of question, or are using an Xbox 360, there could be a problem with your router/modem. Try resetting it by turning off the power to the router/modem for 10-15 minutes, then turning it back on. If you are able to access the internet with other
    devices connected to the internet, it could be you Network Settings. Try going to Settings>System Settings>Network Settings and select your network; try checking your configuration to match your ISP specifications, "Automatic" of your ISP didn't give you a
    username and password to login to the internet, and/or gave you certain DNS and IP settings.

    If none of that works, try searching Support topics about Networking:

    >Xbox 360:
    support.xbox.com/.../networking


    >Xbox One:
    support.xbox.com/.../networking
Thema:

Trouble getting into my account

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