Trouble claiming warranty/speaking to someone

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Carwyn

May I know if you tried to use this direct link for controllers?

https://support.xbox.com/help/hardware-network/...

If maybe the issue persist, may I know if you tried to add your address here:
https://account.microsoft.com/billing/addresses
Once added set it as preferred and finally try requesting a repair order after couple minutes (or if you don't mind, try waiting couple hours just to give time to the servers to update the changes everywhere)

Hi Ryan Gowman,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description you posted, it seems that you have an issue with Xbox wherein you want to know how you can contact a live support agent for claiming a warranty on your current problematic device controller.



By the way, you can contact our live support team, by following the steps provided down below:

1. Click on this link first: Contact us | Xbox Support

2. Select Contact Us!

3. Then just kindly select each category which is related to your current problem.













Hope this helps,

Sincerely

Khou Sun

Microsoft Community Moderator

Hello



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.







Thank you for understanding.





Sincerely

Khou Sun

Microsoft Community Moderator

Request a call finally works and I end up with this





This process is frustrating. I can’t find a number when I attempted to google the number either

I am still unable to actually get a number to speak with someone.