Troobleshooting problems

My name is Loren. I'm an Independent Advisor, and I'll be glad to help you today.

I would suggest trying to connect it to another wall outlet to check if the same issue happens.

If that doesn't work, try the steps from this link:

https://support.xbox.com/help/hardware-network/...

Removing the HDD is known to solve freezing problems with games that require to be installed. Troobleshooting helps at these cases.

Just ran the troobleshoot will reply if any changes

Hi,

You did what we doing in the cas the controller not updating..
support.xbox.com/.../update-controller-for-stereo-headset-adapter > Troobleshoot

Do you have a friend with an xbox one so you can try to update your controller with the headset on the other console.

If the update fail, the headset is broken (it's happen..) and you have to contact your supplier to get a replacement.

Hello!

I'm a Independent Advisor. I will be glad to help you.

It is quite curious the problem you present, let's try some basic troobleshoot steps to rule out that it is a console problem.

First make sure that your controllers are up to date in the Xbox Accessories app, then Try to perform a cache clear with the following steps.

Remove your account from the console

1. Press and hold the Power button on the front of your Xbox until the console turns off.

2. Unplug the power cord from the back of your Xbox.

3. Wait a minute, and then plug the power cord back in.

4. Press the Power button on your Xbox to turn it back on.

5. Your cache should be clear at this point.

Log back in with the account.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.