Tried to purchase XBOX LIve Gold 1 year subscription but got error message

LucidCaribou416 · Jul 29, 2018

Received this error message when trying to buy a gift XBOX live Gold for my grandson. What is the issue?

Contact us at Microsoft support
We’re having trouble processing your payment and we’d like to get it sorted out.

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2018/07/29 - 14:46:31 UTC

Contact us at Microsoft support We’re having trouble processing your payment and we’d l

:)

Tito MorennoPontes e Souza · Jul 29, 2018

The web site says I have Xbox Live Gold, but the console says its Free account.

When i tried to purchase Xbox Live Gold valid through 1 year, I got the error message 80072746. After this, on the console it is yet a free account.

Then I logged into te web site to try to buy from there. But I saw I have already Xbox Live Gold although I cant play online yet.

Any solution for this issue?

xboxfelix · Jul 29, 2018

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

Smwutches · Jul 29, 2018

You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Lello303

Hi all, I'm having the same issue. I've activated a 1 year live gold subscription on yesterday but I cannot us it and I'm wasting my money. In the mail box I have a message about "purchase and content usage".

zamfirdavid13

Hi

So you just bought a xbox live gold subscription and you want to buy now a game pass ?

Well if so , your game pass and xbox live gold will transform in Xbox Game Pass Ultimate for 1 year (if you buy the 1 year game pass )

If it helped you can mark this message as answer.

Kind regards , xbox ambassador

HassanB

Hi,

The option your referring to is the Xbox LIVE Gold Family Pack which is $99.99, this is a full 1 time payment, not monthly.

This gives you the ability to add 4 Xbox LIVE Gold members who will all have a 1 year Xbox LIVE Gold subscription.

A normal 1 year subscription costs $59.99 and that is specifically for 1 account, and it is also paid at one time.

Other subscriptions available are 1 month ($9.99 / month), and 3 months ($24.99 / per every 3 months paid in full).

DeanTX

I tried to go into the settings, twice, and it fails. The message says there is a temporary issue with the service.

The first time it errored.

The second time it shows that I have a prepaid membership through 7/4 2018

Now when I try to go into an app or game, the system just spins

I even restarted the console and tried it again.

It looks like it is now only the Destiny 1 game that is having issues. Thanks for the reply.

Note: I did purchase a 1 month free Xbox live pass on 6/4/2017 for a dollar. Then I got enough bing points to get a one year subscription for free. I applied the bing rewards subscription in the middle of the $1 promo.

Tried to purchase XBOX LIve Gold 1 year subscription but got error message