Tried to log in to my xbox account online but it created a whole new gamer profile?

Thank you for your reply. Bummer this is such a problem.

Happy to report, after a couple hours of doing all the things you see online to fix this issue (change password, 2FA, cache clear, etc), I was able to get logged in. I created a new email account (gmail, not that the brand matters) and a new xbox account/profile (using the 360). Initially that was also denied, but I noticed MS sent me an email to validate my email address on the account. Using my PC I validated the email on the new account. I then tried to create the same account again on the 360 and this time it worked. I then logged out of the new account and tried to log in to my old account. It worked! Getting a successful login using a new account must have knocked something loose to make way for my old account.

Hope this helps some other frustrated folks out there.

I made sure not to create a new xbox live profile, since I already have a gamertag. When I clicked on "games" on my laptop, and tried to sign in, it took me to a screen that prompted me to create a new xbox live profile under my new Microsoft account. I
made sure to back out, and that is what prompted this whole process.

I am pretty sure there is not a new gamertag associated with my new account. I don't want there to be; I want to switch my current gamertag to my new Microsoft account.

hello Derek

when i create a new profile, i am prompted to enter the new name which i then add.

this is however only usable locally.

there is no ability to go to the settings menu and select the 'Account' option - it is greyed out.

i am unable to attempt to log into xbox live.

therefore the console appears to not be usable online.

i would like to log into the 360 with my xbox one account, but there's no profile/account validation possible.

Well, I tried just logging in to XBox Live with the new email. It created a whole new profile. Sheesh! Why does this have to be so
[Mod Removed] complicated?! Too bad Microsoft and XBox Live Customer Support is so incomprehensibly uncommunicative, at best and incompetent, at worst. What a headache!!

Ok, tell me if I'm getting this right... When I first setup my computer, I used my main email account, then when I tried to log in on the xbox it automatically logged me in with that Xbox account. The thing is, my main Xbox account I use is under a different
email. Since there's apparently no way to just log out of the xbox app, you're saying I have to create a whole new user for my PC, just so I can use my main Xbox account on the app?