Tried to help

It could be. Do you have another HDMI cable to test it out? Or have a friend with a console you can try your HDMI (the allegedly faulty one) on? It could also be the receiver. Try connecting the HDMI directly to the TV and see
if the lines still appear. If no then it is your receiver.

I will use the phone support and I will check out that link, thank you.

Is there no one I can actually speak to in person? Go somewhere to prove my ownership?

BeadyTunic62 hey there



This page
HERE should hopefully help you to recover / remember your forgotten email address (Microsoft Account) or password.



If the problem is due to forgetting your Microsoft Account and the above page does not help, then you will need to contact Phone Support. After providing them with your gamertag, they will
go through some security questions with you to prove that you own the account. Once they are satisfied that you have ownership of the profile, they will release the email address to you.



I hope this helps.

Many thanks,

Cloud



EDIT: Ninja'd

Hello There,

BeadyTunic62 We are unable to help with issues of password resets or changing parental e-mail's. You will need to try
to reset the password, if that does not work, please try to fill out the account recovery form here.

If you don't have access to either of these options, you will need to contact the Microsoft Account team here. You
May Have To Phone Support Up Regarding This Issue, Thank You Very Much For Your Understanding In This Matter,

As previously stated, we have absolutely no control over resetting passwords or changing e-mails Or Recovering Information For You,

Unfortunately 12 year olds don't consider things like this when they get their first xbox and set up their account. But again thanks for the help.