Trial Compensation

Discus and support Trial Compensation in XBoX on Consoles to solve the problem; When I entered a two day trial code. It took me to a page saying "you own this - two day trial." When I clicked redeem, it got stuck spinning. When I... Discussion in 'XBoX on Consoles' started by AddableConch406, Oct 11, 2017.

  1. AddableConch406
    AddableConch406 Guest

    Trial Compensation


    When I entered a two day trial code. It took me to a page saying "you own this - two day trial." When I clicked redeem, it got stuck spinning. When I attempted to reenter the code, It showed already used. I spoke to support the next day, and they were very
    rude and not helpful. . I am looking for compensation for wasted time, 2 hours, and the fact that the trial never worked. Today - two days after attempted use of the trial, I spoke to someone who referred me to the forum "NEW IDEAS" I am unsure if this is
    the proper place to post, but where I was referred to makes no sense.

    :)
     
    AddableConch406, Oct 11, 2017
    #1
  2. AddableConch406
    AddableConch406 Guest
    Compensation

    When I entered a two day trial code. It took me to a page saying "you own this - two day trial." When I clicked redeem, it got stuck spinning. When I attempted to reenter the code, It showed already used. I spoke to support the next day, and they were very
    rude and not helpful. . I am looking for compensation for wasted time, 2 hours, and the fact that the trial never worked. I was told to post here by support. They said that you might be able to issue points as compensation.
     
    AddableConch406, Oct 11, 2017
    #2
  3. J3RS3Y DEVIL
    J3RS3Y DEVIL Guest
    J3RS3Y DEVIL, Oct 11, 2017
    #3
  4. Mister Mascot
    Mister Mascot Guest

    Trial Compensation

    Hey there AddableConch406,

    We don't have the ability to offer trial codes over the forums. Sometimes that can be found in new Xbox One games purchased at retail though. We also wouldn't be able to offer any sort of compensation since these are free trials. You'd need to work with
    the chat/phone teams if you're having issues with redeeming codes.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Oct 12, 2017
    #4
  5. AddableConch406
    AddableConch406 Guest
    I was told by support chat to post on the forums. He said that he did not have the power to offer compensation, he told me to post here and that you guys had the power to offer compensation. Even if it is not a trial. A gift card will also work.
     
    AddableConch406, Oct 13, 2017
    #5
  6. Mister Mascot
    Mister Mascot Guest
    Unfortunately that's not something we can do, but if you have any other Xbox Support related issues, please feel free to create a new thread in the appropriate forum.

    Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
     
    Mister Mascot, Nov 1, 2018
    #6
  7. Mister Mascot Win User

    Trial Compensation

    I was told by support chat to post on the forums. He said that he did not have the power to offer compensation, he told me to post here and that you guys had the power to offer compensation. Even if it is not a trial. A gift card will also work.
    Unfortunately that's not something we can do, but if you have any other Xbox Support related issues, please feel free to create a new thread in the appropriate forum.

    Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  8. AddableConch406 Win User

    Trial Compensation

    Hey there ,

    We don't have the ability to offer trial codes over the forums. Sometimes that can be found in new Xbox One games purchased at retail though. We also wouldn't be able to offer any sort of compensation since these are free trials. You'd need to work with
    the chat/phone teams if you're having issues with redeeming codes.

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
    I was told by support chat to post on the forums. He said that he did not have the power to offer compensation, he told me to post here and that you guys had the power to offer compensation. Even if it is not a trial. A gift card will also work.
  9. Mister Mascot Win User

    Trial Compensation

    Hey there AddableConch406,

    We don't have the ability to offer trial codes over the forums. Sometimes that can be found in new Xbox One games purchased at retail though. We also wouldn't be able to offer any sort of compensation since these are free trials. You'd need to work with
    the chat/phone teams if you're having issues with redeeming codes.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  10. J3RS3Y DEVIL Win User

    Console Ban for Life

  11. ngocphi Win User

    Any compensation for Halo 4 LE/Map pass buyers? (A civilize complaint/question)

    Why would there be compensation?

    It would help if you goto offical sources not media

    If you goto your waypoint all your questions will be answered www.halowaypoint.com

    There is no compensation

    And people didnt keep the dlc that got it free

    It was a temporary trial which ended days ago

    Anyone who didnt pay 800 ms points or have warpass or warpass from LE

    Cannot use the multiplayer functions of halo infinity till they deleted the trial anyone having an issue with validation should delete the content clear cache and redownload if they purchased warpass or used 800ms points
Thema:

Trial Compensation

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