엑스박스 게임 패스 자동결제 환불 방법[Translation-Xbox Game Pass automatic payment refund method]

JungwooLee4 · Sep 5, 2020

9/5 만기로 구독취소를 해놨는데 5,900이 결 되서 다시 확인했는데 결 가 되버 네요

이거 환불 어떻게 진행하면 되나요?

[Translation-I canceled the subscription due to the expiration of 9/5, but 5,900 was paid, so I checked again, but the payment was successful.

How can I process this refund?]

:)

XBF Brad A

Hi JungwooLee4,

I'm sorry to hear about the issue with the purchases. Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us, follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

XBF Amber M

Hi Replay2,

Thanks for reaching out to us in the forums with this question. As stated by our awesome Ambassador, you may use the Xbox Refund Request Solution
to make the request online. If you do run into any issues or have any questions regarding the process, you may find the direct steps listed in our support article entitled

Request an Xbox digital product refund.

I hope that this helps out!

{Parity}

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

Ellarianora

마이크로 소프트 계 에 로그인하십시오. 상단 메뉴 바에서 결 및 대금 청구 > 주문 내역을 택한다. 환불 게임이나 앱으로 이동하여 '환불 요청'을 택하십시오.

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[Mod Translation - Sign in to your Microsoft account. Select the payment and billing > order history in the top menu bar. Go to the game or app to refund and select 'Request a refund'. ]

AngeloSchneidewind

Greift das dann nicht automatisch auch auf mein xbox game pass zu wenn ich die zahlmethode entferne?

[Translation-Does not that automatically apply to my xbox game pass when I remove the payment method?]

엑스박스 게임 패스 자동결제 환불 방법[Translation-Xbox Game Pass automatic payment refund method]