該去哪申訴爛到爆的保固服務 [Translation - Where to go to the warranty service]

gohomewho · Feb 7, 2019

應該先問們對保固服務這件事重視嗎?

買個菁英手把特別版，花錢找罪受

1.以修代換卻不備貨，為市小被瞧不起

2.發現們把東西寄錯地方，主動通知們了

竟然無視我的訊息，過三天跟我說物品已簽收，微軟真棒!

還要我再次通知，才去確認是不是真的寄錯，們是把我當白痴?

3.從1/4號接受訂單到今日1/30過多久了，對這樣的處理速度一點反省都沒有

還要我隔天等們確認物流收回寄錯地址的物品，才要重寄?

我一開始通知們寄錯地址的時候早該重寄了

自己的錯不修正，欺消費

反正們龍的地位不可動搖囂張嘛

4.在們的全球市布局下，像我這種微不足道的客戶，不要也罷，是吧?

那我就自己識相，滾一點，不會再付費購買貴公司任何產品

---------------

[Mod Translation -Should you first ask you to pay attention to the warranty service?

Buy an elite version of the special hand, spend money to find guilty

1. I am replaced by a repair but not stocked, because the market is small

2. I found that you sent the wrong place and informed you.

I ignored my message and told me that I had signed the goods in three days. Microsoft is awesome!

I have to inform you again to confirm whether it is really a mistake. Are you treating me as an idiot?

3. It took too long to accept orders from 1/4 to 1/30 of today, and there is no reflection on such processing speed.

I also want to resend the next day when you confirm that the logistics has recovered the items with the wrong address.

I should have sent you the wrong address at the beginning.

My own mistakes are not fixed, bullying consumers

Anyway, the status of your leader can't be shaken.

4. Under your global market layout, don't worry about a negligible customer like me, right?

Then I will know myself, go a little further, and will not pay to buy any products of your company.]

:)

XBF Amber M

Hi there,

Thanks for replying. It sounds like you've taken the correct course and contacted Xbox Support and they've stated that there was an error and they are making it right by arranging a delivery as soon as possible for you based on the logistics for your region.
Sadly, we here on the forums do not have the tools available to speed up any delivery processes.

If you would like to issue a formal complaint about what has transpired, then you may write to the corporate offices:

Microsoft Corporate Headquarters

One Microsoft Way

Redmond, WA 98052

As all available solutions have been given thus far and you have already contacted Xbox Support, who are rectifying the situation, we will be locking the thread at this time. Again, we apologize for the inconveniences you have experienced so far and hope
that you receive your replacement controller soon.

Thanks again for coming to the forums and have a great day.

XBF Chris J

Hello there,

Thank you for keeping us updated. The broken link you brought to our attention has been fixed. ill go ahead and link it here for you again :

Xbox Suppport International Phone Numbers

I hope you are able to get this resolved with a support agent.

gohomewho

Hello there,

Thank you for keeping us updated. The broken link you brought to our attention has been fixed. ill go ahead and link it here for you again :

Xbox Suppport International Phone Numbers

I hope you are able to get this resolved with a support agent.

What a joke! Who would have thought that Microsoft uses google translation as a tool for their customer service. My title is where can I file a complain about the service I have, and you thought that I am asking for service. After
reading these replies, I realize why the service is terrible. That's because you don't value your customer. Because you are Microsoft, you don't worry about your business.

I got a call from one of your agent yesterday. He admitted that they send my package to a wrong place. I asked him to promise me that I can receive the device before 2/1, he said it depends on the logistics, so I extend the deadline
to 2/3. He called me again this afternoon, he informed me that it may be a problem on delivering before 2/3 because Chinese New Year is coming, it may cause my device delay longer. They have received my device since 1/6, They claimed that there is no white
elite controller in stock for trading. After I realized there will not be one, I agreed them to exchange a black one on 1/15. They sent me an email on 1/24 to inform me that the device is on the way. I tracked the package number and I found that the destination
of delivery was wrong, so I informed them on 1/26. They didn't reply me until 1/29, and they said the package had been signed. I contacted them again on 1/30 before they started looking into my case. It took them a day and finally find my device. They blamed
the system for making the mistake.

I had provided my address 3 times before 1/15. First time on the phone, second time for creating the case, third time for avoiding them making this stupid mistake.

Now they said they will try to arrange the delivery as soon as possible.

Stop trying, Do it, fix the problem you cause.

gohomewho

you link me to an error page just like the blue tracing package button in the email I got from Microsoft Support at 2019/1/24.

I appreciate your attention to this matter but this is not helpful.

gohomewho

That's exactly what I've done and the reason I am here.

Such Terrible Experience!

They want me to wait and wait and wait.

After the answer I got earlier on the phone today, I've run out of patience

該去哪申訴爛到爆的保固服務 [Translation - Where to go to the warranty service]