라이브 환불 [Translation - Live Refunds]

Hi Jinwoong,

Thank you for reaching out to us in the forums for this issue. Sorry to hear you've been billed for Xbox Live but have never used it. Have you ever placed your card information into a Microsoft account that is for a friend or family? If not, and you have
already ensured that the purchase is not in your order history for your Microsoft account, then I would recommend that you
contact Xbox Support for your region to see if they can further assist you. Sadly, we here on the forums lack to tools necessary to assist with billing issues as such.

Check your Xbox purchase history

Korea



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Phone Numbers: 791 080 0880 (toll free) / 02-3483-7138 (General Telephone)

I hope that this information helps you out!

Web translation:

Live Refunds

The last live concert was paid 28,800 won every three months.
In December, I saw the payment of the card and blocked the additional payment, but the details did not come before that.

I have never played live ... I do not have any payment details and I would like a refund.

Response:

Hi there,

to request a refund for a game or dlc please go to this link where you can submit a item for a refund.

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund If that link doesn't exist then the Refund form isn't available for your region (yet) and you will have to contact official Xbox Support, they are the only ones that
can determine if a refund is possible or not. To contact Xbox Support use the Phone or Support Chat options at
http://support.xbox.com/contact-us

If this is regarding a subscription please see the steps here to cancel a subscription see the steps here:

https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

If this is any other issue with payments then please contact Xbox Support via Phone at
http://support.xbox.com/contact-us

Let us know the results

안녕 환불 요청 방법과 게임이 여 히 환불 가능한지 알아보 면 이 링크를 방문하십시오

여기서 이 링크를 클릭하십시오

[Translate by Mod]

Please visit this link to find out how to request a hi refund and if your game is still refundable.

Click on this link here

마이크로 소프트 계 에 로그인하십시오. 상단 메뉴 바에서 결 및 대금 청구 > 주문 내역을 택한다. 환불 게임이나 앱으로 이동하여 '환불 요청'을 택하십시오.

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[Mod Translation - Sign in to your Microsoft account. Select the payment and billing > order history in the top menu bar. Go to the game or app to refund and select 'Request a refund'. ]

죄송합니다. 지난 2 주 이내에 주문이 수되 게임에 2 시간 미만이 경과 한 경우
https://account.microsoft.com에서 환불을 처리 수 있습니다. 청구 내역으로 이동하여 표 .

게임을 2 주 이상 구매 한 경우 또는 사이트 사용에 문 가있는 경우 지원 센터에 문의하여 도움을받을 수 있습니다.

(Removed by Moderator-Personal Information)

http://support.xbox.com/ko-KR/

Translation:

Sorry to hear it. If the order was placed within the last two weeks and there has been less than two hours played on the game then you should be able to process a refund at
https://account.microsoft.com just go to your billing history to find the title.

If you purchased the game longer than two weeks ago or you have trouble using the site then you can contact support for more assistance.

(Removed by Moderator-Personal Information)

Contact page http://support.xbox.com/ko-KR/