为何我已经购买过的游戏会重复收费？ [Translate] Why do I charge repeatedly for games I've purchased?

我不知道为什么我以香港的地址购买了这款游戏，使我多付了一些价 ，我想退款，然后已国内的地址重新购买

[Edit - translation] - I don't know why I bought this game at the address of Hong Kong, which made me pay more for the price, I want a refund, and then I have re-purchased the domestic address.

Hello .Lumia!

Thanks for reaching out to Xbox forums support with your billing question.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and explain to you your charges.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

• 到目前为止，您采取了哪些步骤来解决此问题？
  
• 您是否尝试过卸载游戏并从微软商店重新安装？
  

像您所提问的，我尝试过卸载游戏重装，但是游戏并未在账户中恢复。

我还试过登出账号重新登陆，如此数次并未有效果。

这就是目前为止我所试过的步骤。

您好 这是个人电脑上购买并下载的游戏 如何操作呢？

-[Translation - Hello, this is a game purchased and downloaded on a PC How do I do it?]

好，

对不起游戏的问题。您收到此错误的设备是什么？您是否尝试卸载并重新安装游戏？任何其他信息将帮助我们确定最佳的故障排除方法。

谢谢，

布拉德

我的游戏设备是家用电脑。我试图卸载并重新安装游戏，但它没有用。

______________________________________________

[Translation - My gaming device is a home computer. I tried to uninstall and reinstall the game, but it didn't work.]