Transferring account balance from non-working account to working account

UpcastJewel0677 · Jul 10, 2018

I am absolutely dumbfounded that a company like Microsoft has no "tools" to transfer an account balance from one account to another. My son accidentally put a gift card redemption code in a non-working account and they have no way to transfer the account
balance to our working account. All we can do is buy a gift for him from the non-working account but the gift can not be a gift card nor can it be vbucks for fortnite, etc. yada, yada, yada...seems slimy to me. It is not "systematically possible." Nice
and convenient for them but completely lame for an advanced company like Microsoft. But, what they "can do for me" is tell me about the forum to post my thoughts. Gee, thanks Microsoft. Does anyone there even read these?

:)

Waynej · Jul 10, 2018

How to check your Xbox MSP expiry dates

I've seen some comments on this elsewhere in the forums, and while someone may have posted this before now, I've certainly not seen it.

For those unaware and concerned over their Microsoft points expiring, you can check the exact date that they expire. Sign into Xbox.com with your gamertag, click My Account at top right, goto Billing History and then click the Payment Options tab, this will display your recent Microsoft points purchases and their expiration date. Naughty, naughty, Microsoft. :nono:

All Microsoft points will expire 12-mths after their redeemed date. It's not just the points that you had on your account before they were converted to real currency, Microsoft points that you can still currently buy today will also expire after 12-mths.

If you don't like Microsoft vapourising your virtual money then you'd be best to stick to the new Xbox Gift Cards, but with Xbox One and day-1 digital right around the corner I am sure most of us will use this money up before it gets checked out and placed into BillyG's bank account.

And here's another bit of info from the FAQ, I'll bolden the interesting bit. It mainly states whenever you buy anything Microsoft automatically use the money that is closest to expiring.

What is the difference between promotional and non-promotional balances?

From time to time, and for marketing purposes, Microsoft may offer promotional gift cards that you can redeem to your Microsoft account. A promotional gift card may require that you redeem the value listed on the card, or use any redeemed balance, by a certain date or within a certain time period. Please refer to any terms and conditions associated with the promotion in question for specific details or restrictions.

Any balance in your Microsoft account that has not been designated as promotional will not expire. However, if you do not use your account balance for a prolonged period of time, the law may require us to consider your account balance abandoned. In that case, and in some countries where the law requires it, we may be obliged to transfer any non-promotional balance in your account to the appropriate government authority and you will have to retrieve your funds from the relevant authority. We will try to reach you and give you adequate notice before transferring your account balance.

When using your account balance to make a purchase at a participating Microsoft store, Microsoft automatically uses any promotional value in your account balance before any other value that is stored in your account, and does so in the order of the promotional value scheduled to expire first.Click to expand...
Click to expand...

zt1903 · Jul 10, 2018

Live Account over 360 and Xbox One

Doesn't this work exactly the same way as PSN. It isn't your Xbox that has an account it is YOU the gamer have an XBL account.

YOU log into YOUR ACCOUNT on your XB360 and it works.

YOU log into YOUR ACCOUNT on another XB360 and it works

YOU log into YOUR ACCOUNT on XB1 and it works.

M3tal Daz3 · Jul 10, 2018

Actually many read the xbox forums where gamers try to help fellow gamers. I have to tell you that there is no way to transfer currency among accounts. Once you redeem the code under an account the balance can be used only from that account.

That being said if you have suggestions on how to improve the service:
Xbox Ideas, powered by UserVoice

brandiesel1 · Jul 13, 2018

They also do it to help protect us. A lot of people, especially young children would get duped into transferring money to someone else’s account.

Also, I’ve used a gold code on s wrong account and called support immediately. They canceled that gold and issued me a new code. Not sure that is the norm or if they’ll do it for currency (probably not) but I was just throwing that out there.

pawncrackers · Nov 3, 2018

Hi Upcast,

With all respect, the forums are used to ask for help and support, not for posting rants. It is frankly, your responsibility to know which account a code is redeemed to, and for what content your younger family members play.

I do hope you take my advice on board, so this does not happen again. When you redeem a code, it clearly states that it is non transferrable, as well as purchases made on accounts.

Best,

L

pawncrackers

Hi Upcast,

With all respect, the forums are used to ask for help and support, not for posting rants. It is frankly, your responsibility to know which account a code is redeemed to, and for what content your younger family members play.

I do hope you take my advice on board, so this does not happen again. When you redeem a code, it clearly states that it is non transferrable, as well as purchases made on accounts.

Best,

L

brandiesel1

They also do it to help protect us. A lot of people, especially young children would get duped into transferring money to someone else’s account.

Also, I’ve used a gold code on s wrong account and called support immediately. They canceled that gold and issued me a new code. Not sure that is the norm or if they’ll do it for currency (probably not) but I was just throwing that out there.

M3tal Daz3

Actually many read the xbox forums where gamers try to help fellow gamers. I have to tell you that there is no way to transfer currency among accounts. Once you redeem the code under an account the balance can be used only from that account.

That being said if you have suggestions on how to improve the service:
https://xboxideas.uservoice.com/

DrifterX22

Non-promotional balances. Any money in your Microsoft account not from a promotional gift card is “non-promotional” and has no expiration date.
But if you don’t use your account for a prolonged period of time, the law may require us to consider it abandoned and to transfer any funds to the appropriate government authority.

Irixion

Purchases, Achievements, and all profile specific purchases are non-transferable. In fact, all of your questions are answered in the link you posted. If your old account is working fine, use it. DLC and purchased items are non-transferable, and accounts
cannot be merged.

Transferring account balance from non-working account to working account