transfer redeem gift card

Gift cards cannot be transferred or refunded once they are redeemed to an account it is locked to that account

Hi there Jane,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

What type of gift card was it? (Currency/Subscription)

Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

Hope this helps.

Would like transfer fund into my grandson Microsoft account, it not family account.

Hello, you are unable to transfer the funds directly to your grandson. You may however purchase a digital gift card that will provide a code that can be redeemed on the Microsoft Store, directly from your grandson's Xbox. I have provided two links. One in
which you can purchase the digital gift card, and another that shows how to redeem codes.

Digital Gift Card

https://www.microsoft.com/en-us/p/microsoft-gift-card-digital-code/cfq7ttc0k61w

Redeem Codes

https://support-origin.xbox.com/es-EC/billing/prepaid-codes/redeem-prepaid-codes

There's no way to transfer items/content redeemed on another account. If you redeemed a currency card on the account, you can buy the item as a gift for your other account.

When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

You can’t use funds in your Microsoft account to purchase physical goods from online stores.