transaction ID

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

I'm afraid you will have to contact Mojang. You should receive an email confirming your purchase.

On this link, you can contact them.

https://help.minecraft.net/hc/en-us/requests/new

Hello chrismoore_717,

Do they have there Transaction ID so they can contact customer support about it? They can usually find there Transaction ID by going to there reciept that they bought something with.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Regarding your original issue, it is necessary to report it to game support. When you fill out the contact form, you don't need to add the "Transaction ID" or "Java Account Email" section; those fields are optional.

Once you fill out all the information marked with an asterisk (*), you can submit your request and wait for a response.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hello Jayden Hong,

Thank you for posting in Microsoft Community.



Based on support article from Mojang, there are a few ways to find your transaction ID:

• After your purchase, check your confirmation email for the transaction ID and order number.
  
• Look in your Inbox for an email sent by Mojang Studios (noreply@mojang.com) to locate your transaction ID.
  
• Check your spam or junk folder if you don't see it in your Inbox.
  
• If you used a gift code or PIN from a Minecraft prepaid card, that code is used to verify account ownership.
  

Note for Minecraft: Java Edition players: Only Minecraft: Java Edition purchases made before 7/25/2022 will generate a Minecraft Transaction ID which is helpful for the Minecraft account recovery process. Minecraft: Java Edition purchases made after 7/25/2022 use a Microsoft account and will not create a Transaction ID.

If you made a purchase after 7/25/2022, your order went through Microsoft, and will instead have an Order ID. Please reach out to Microsoft for refund assistance or an account recovery.



If you lost your Transaction ID - Mojang cannot provide Transaction IDs for any reason. If you cannot find the email, you may be able to locate it using your payment method information.

Note: Because a transaction ID is considered proof of account ownership, we do not recommend purchasing a used account from another player. Mojang Studios cannot provide support if you made your purchase through a non-authorized website, reseller, or another player.

If you cannot locate an email or transaction ID, or if your purchase was not made by any of the following payment methods, contact Minecraft Support.

Source: What is a Transaction ID? | Minecraft Help

We hope that helps!



Sincerely,



Microsoft Community Moderator

When you sign into your account at account.microsoft.com do you see the purchase transaction under your purchase history?

If so when requesting the refund it will ask for the transaction ID from that purchase history.

Yes, transaction ID is there and I gave it to the guy on the phone and he tells me it isn't valid an I must have brought it from a 3rd party site. Asked why then it would show a Microsoft Transaction ID he tells me that 3rd party sites do that.... apparaently
illegitimate 3rd party sites have access to creating Microsoft Transaction ID's???? When asked if he wanted screen shots he said no.