Tracking shows MS has received my returned item but I haven’t been credited my refund.

bk718gamer · Nov 20, 2021

Tracking shows that Microsoft received the returned item on 11/09/21 it’s been more than 3-5 business days, and 10 days total yet the refund hasn’t been credited to my account. I looked this question/problem up and saw information directing me to chat support. However, when I choose the appropriate topics, I receive a message stating that calls/chat aren’t available for the issue. Is there a working solution to this problem? It shouldn’t be this difficult to receive a refund. The order page doesn’t offer me any updates other than the tracking info for the return label. Any help would be appreciated. Thanks.

:)

XBF John

Hello there,

Going to give you an easy way to talk to sales support to get help on this issue since it deals with details within your account.

Go to this site: Buy Xbox Wireless Adapter for Windows 10 - Microsoft Store (Ignore the item)
At the bottom right of the screen you should see "Talk to an Expert"
Click and follow the prompts there to speak with an agent about the status of your order on your account.

Best Regards,

dlCHIEF58

If you returned the console (and have proof via tracking it has been received by MS), know they are not going to return or repair your console, and are confident they are not going to refund the funds then your last resort would be to contact your credit
card company and issue a chargeback or dispute the charge. However I would first try to resolve the issue with customer support one last time before you resort to that, try to be calm and polite and ask for a supervisor or escalation if they say they are unable
to assist you. Also try to explain the situation as accurately as possible, and provide them with proof that the Xbox was received by them via tracking.

Jhonkito

Hi, Luc my name is Jhon and will be a pleasure help you.

I’m sorry to hear that you haven’t received your refund yet. According to Microsoft’s official support page, refunds usually take 7-10 business days to process back to your payment provider. However, if it has been more than 10 business days since your refund was approved, you may want to check your bank account to see if the refund has been processed. If you still haven’t received your refund, you can contact Microsoft’s customer support for further assistance.

Note: Some of the information, which were gained from this answer, were received in a thread on the Microsoft support , and it seemed a good idea, to share this information with you. Source of information (credits) :

https://support.microsoft.com/en-us...d-refund-939bf452-c95b-1846-5790-0c1768e4cae9

I hope this helps!

sam Laffling

It has now been 24hours since I purchased the item and I still haven’t received it

Yrxva

Hey Loren. It’s been about 2-3 weeks and I haven’t received my refund though it had been approved since I filed for the refund.

Tracking shows MS has received my returned item but I haven’t been credited my refund.