Tracking shows MS has received my returned item but I haven’t been credited my refund.

Discus and support Tracking shows MS has received my returned item but I haven’t been credited my refund. in XBoX on Windows to solve the problem; Tracking shows that Microsoft received the returned item on 11/09/21 it’s been more than 3-5 business days, and 10 days total yet the refund hasn’t... Discussion in 'XBoX on Windows' started by bk718gamer, Nov 20, 2021.

  1. bk718gamer
    bk718gamer Guest

    Tracking shows MS has received my returned item but I haven’t been credited my refund.


    Tracking shows that Microsoft received the returned item on 11/09/21 it’s been more than 3-5 business days, and 10 days total yet the refund hasn’t been credited to my account. I looked this question/problem up and saw information directing me to chat support. However, when I choose the appropriate topics, I receive a message stating that calls/chat aren’t available for the issue. Is there a working solution to this problem? It shouldn’t be this difficult to receive a refund. The order page doesn’t offer me any updates other than the tracking info for the return label. Any help would be appreciated. Thanks.

    :)
     
    bk718gamer, Nov 20, 2021
    #1
  2. XBF John Win User

    Tracking shows MS has received my returned item but I haven’t been credited my refund.

    Hello there,

    Going to give you an easy way to talk to sales support to get help on this issue since it deals with details within your account.

    Best Regards,

  3. dlCHIEF58 Win User

    Sent back my broken xbox one, microsoft refuses to refund my $580

    If you returned the console (and have proof via tracking it has been received by MS), know they are not going to return or repair your console, and are confident they are not going to refund the funds then your last resort would be to contact your credit
    card company and issue a chargeback or dispute the charge. However I would first try to resolve the issue with customer support one last time before you resort to that, try to be calm and polite and ask for a supervisor or escalation if they say they are unable
    to assist you. Also try to explain the situation as accurately as possible, and provide them with proof that the Xbox was received by them via tracking.
  4. Jhonkito Win User

    I got a refund request approved 1 week ago and I am still yet to receive my money back, what should I do and is this normal

    Hi, Luc my name is Jhon and will be a pleasure help you.

    I’m sorry to hear that you haven’t received your refund yet. According to Microsoft’s official support page, refunds usually take 7-10 business days to process back to your payment provider. However, if it has been more than 10 business days since your refund was approved, you may want to check your bank account to see if the refund has been processed. If you still haven’t received your refund, you can contact Microsoft’s customer support for further assistance.

    Note: Some of the information, which were gained from this answer, were received in a thread on the Microsoft support , and it seemed a good idea, to share this information with you. Source of information (credits) :

    https://support.microsoft.com/en-us...d-refund-939bf452-c95b-1846-5790-0c1768e4cae9

    I hope this helps!
  5. sam Laffling Win User

    I have not received a purchased item

    It has now been 24hours since I purchased the item and I still haven’t received it
  6. Yrxva Win User

    Refund

    Hey Loren. It’s been about 2-3 weeks and I haven’t received my refund though it had been approved since I filed for the refund.
Thema:

Tracking shows MS has received my returned item but I haven’t been credited my refund.

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