total mess after changing my son's account to a child account

When I bought my son (11) an xbox I set him up on it using my microsoft account.

He has since got into Fortnite.

I wanted to restrict screen time, so:

I set up a new microsoft account

Converted my date of birth on my old microsoft account to properly reflect his age

Added my new microsoft account to the xbox one

Added my converted microsoft account to a Family Account on Xbox one (as a child)

And set up basic screen time restrictions

My son, and my old microsoft account, is now locked out of Fortnite. No amount of fiddling with restriction settings is making any difference, and I can't even change the DOB back to what it was and fix it back to how it was.

I need help, and fast: he's been playing Fortnite for MONTHS, and he'll go crackers if he can't log into his old account....

SERIOUSLY. I need help.

SOON.

:)

 

Multiplayer on Lego Worlds

If your son's account is a Child Account, try changing the online privacy and safety settings at
Sign in to your Microsoft account

 

How to change Xbox LIVE online safety and privacy settings

You are allowed change the online safety and privacy settings for any profile on your console.


How to change your safety and privacy settings

Steps to follow:

• First, you have to go to the My Account page
• You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.
• Go to Settings and Preferences and select Privacy and Online Settings.
• Now change the settings.

How to change your child’s safety and privacy settings

Steps to follow:

• First, you have to go to the My Account page
• You need to sing in to your Xbox LIVE account clicking Sing In at the upper-right corner of the page.
• Proceed to Settings and Privacy and press Child.
  
  Note: You’ll be asked for the parental Microsoft account in order to make changes to the child account’s safety settings.
  
• Now change the settings.

 

Hello Nicholas,

Sorry to hear about the issue with the accounts. Lets start with the first issue your sons old account. When any account is created including your old account whatever birthdate is set on the console is
the birthdate in place until that profile turns 18. Example your sons first account lets say age is 11, you can change the birthdate on Microsoft website but not on Xbox.com it is locked. That brings us to your old account. If it was an adult account already
the birthday will reflect that and wont be able to change it to a child.

Now comes the second matter of using different account for Fortnite. When an account first starts out on Fortnite you create an epic account which is what Fortnite uses. When you switch profiles and are
trying to access that same account you cant do to it is linked to the other account.

I would like you to go to
Account website and try and sign in with your sons old account. Also sign in with your old account change the birthdate back to adult. If successful signing in on the website, then go to the console and sign in on that account again. Also try signing into
the epic account he had originally. Once you change the birthdate on your old account back to what it was

add to family as a parent.

There are certain features your son wont be able to access if the birthdate is set to 11 and that is cross play. which is done intentionally due to Microsoft wants the parents to be able to control the
cross play of the children. Unfortunately that setting isn't implemented currently but will be soon on the parent family settings.

If any of this leaves you with questions please be sure to reply and I will help you further.

Thanks,

Brad

Xbox Forum Team

 

Hello Nicholas,

Also a side note when you changed your account to child and set it up as child, you basically removed the parent account and orphaned the two accounts. Birthdate mismatches will create a lot of issues with accounts.

Thanks,