Took away my money when I put in a gift card and took 9 dollars away

Hiya Moon,

Thank you for contacting Forum support.

Sorry to hear about the situation. I do recommend to check your
Order history and see if there was any other purchases that where made during that time. (Just confirm if there was any recent charges on the account)

Hope this helps.

You'll want to double check your account balance at http://commerce.microsoft.com to make sure it does show you added the currency and see if it shows any transactions you didn't
make or any other errors. Otherwise, you would want to contact support and speak to billing to see if they can track down the funds. http://support.xbox.com/contact-us

Hi Shadow_K1ng,

Thank you for posting on the Xbox forums.

Unfortunately we cannot help with billing or refund issues on the forums since we do not have the tools to see your account order history or any other information regarding the refund. You will need to contact Xbox customer support to see why the charge
was refunded as it could have very well been refunded or canceled by your bank and not Microsoft.

Contact Xbox Customer Support:

1. Contact us here
2. Select Xbox One
3. Select See other options
4. Select Payment & billing under Account management
5. Select show contact options and go to step 4
6. Select Request a call from Support if available within hours of operation or there should be a number for you to call and hours of operation for your region

I hope this helps!

If you didn't submit a refund request, you'll want to contact support and speak to billing to see if they can track it down for you. http://support.xbox.com/contact-us

Did the money that was refunded, reflect on your card? If not, try this link to request a refund or dispute this situation

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund