Tomb Raider and first Mirror's Edge Game disappeared from my account after uninstall

Henry Meads · Oct 10, 2022

I haven't played Xbox in a while but I tried to play these two games today but when I launched them I got a message asking if I "Owned this game or app?". I tried restarting my Xbox but it still didn't work so I uninstalled them and was going to try to reinstall them but they just disappeared from my account altogether and I can't find them anywhere. I remember playing both games a couple years back so I don't know why they just all of a sudden don't work anymore. If I remember correctly, I got Mirror's Edge off of either Xbox Gold or I just flat out bought it and I think I got Rise of the Tomb Raider with my Xbox when I bought it. Any help would be appreciated as I just want to play my games again.

:)

Henry Meads

Sadly, I am not able to find the games. However, I only see around 1/3 of the games I have ever played on there so is it possible I could've gotten it some other place? Also, it looks like the only games on there are games that I have purchased through the Microsoft store so the games I got with GOLD and with the Xbox purchase are not there, neither are any physical disc games I have.

Henry Meads

I did filter like in the picture. Also, I do not have a current subscription to GOLD but neither of the games, when they were installed, had the little GOLD icon next to them when I tried to play them like my old games with GOLD do.

JosefLBohorquez

Jus to confirm, did you filtered the order history like in the picture?

About games with gold, do you have a current live gold / game pass ultimate subscription?

According to the games with gold FAQ:

"You’ll no longer be able to access your Games with Gold titles if you cancel your subscription. However, if you decide to renew your subscription at any time, you’ll be able to access and play your previously redeemed Games with Gold titles again."

Source: https://support.xbox.com/help/subscriptions-bil....

[IMG]

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Henry

If you go to your Microsoft account order history here
https://account.microsoft.com/billing/orders
Are you able to see the games? (Make sure that change "3 months" filter and select "all available")

Also, in case you have more than one email address please check on each one

JosefLBohorquez

Probably that's the reason about why your games with gold doesn't appear

If you don't mind, try subscribing to gold or use a trial if available and check

About the game Tomb raider game, if you're more than sure that's the account.
You may need to reach Microsoft support with a valid proof of purchase (usually is the order number included in the email sent to you by Microsoft store associated with this transaction)

In that way they can check what's going on and restore the content of applicable

Tomb Raider and first Mirror's Edge Game disappeared from my account after uninstall