Token Issuance with Service Request number [Mod Removed].

Hey, I have been a loyal Xbox live and Microsoft consumer for years. On 9.23.13 I had to be hospitalized and got out of the hospital 6.23.14. My family tried to call to pause Live service but were met with apathy and bad service. No one would
help or cared. We live check to check but want to continue using our Live service. We depended on it for our Netflix amongst other things. Is their anything you can do to get back our months that we lost.

Thank you

[Mod Removed]

xbox: gusgear25

[Mod Removed]

My documentations:

[Mod Removed]

:)

 

Service Request Number: [Mod Removed]

Durning the 3 hour long chat with Support, I was given a link to post here and was told that the Enforcement Team would private message me ASAP and were best to be able to fulfill the promise that I would be given a download voucher Ryse and 2 months of
Live Gold.

This seems like a joke!

Will someone please look at the notes and see about helping?

 

Service Request Number: [Mod Removed]

Overview of issue:

When creating a ticket to replace the first Xbox One console, I was told that they are providing a game download to compensate somewhat for the hassle.

There was some issue with my Live Account, in that support could not pull up all my info and provide... It was claimed that this error was preventing them from providing the game voucher.

Ticket was created to fix the disconnect with my Live Account (i.e. I can sign in but Support sees my gamertag and email as not associated together).

Replacement console is received but had a broken disc drive.

Was promised 2 months of Live Gold, as compensation for this hassle... but there was still and issue with my account that needed to be fixed.

Ticket was created because I was going to return the original xbox to Amazon and the refurbished (broken) console back to Microsoft, where they both came from... wanted to make sure there was no issue with my credit card when you receive the replacement
console back (and not my original one, purchased through Amazon)

Received email that the tickets were closed, but no resolution was provided for the game voucher or account issue.

Was on chat for 3 hours trying to see if my account was fixed and to get the game download and 2 months of Gold.

Marshia asked that I create this post.

 

Sorry you were in the hospital for so long.

If you spoke with phone support I'm not sure why they sent you here. There is nothing anyone on the forums can do to help you out.

Live service is not usually paused for any reason but continues on a linear basis. I have never heard of anyone ever having their service paused.

However, on a good note you no longer need a Gold membership to access app features such as Netflix. It's all pretty much for online multiplayer and the Games with Gold program. If you're unfamiliar with Games With Gold you are given two free games per
month with a Gold membership.