Today is the 30th why haven’t my reward credits been transferred into money yet?

Discus and support Today is the 30th why haven’t my reward credits been transferred into money yet? in XBoX Rewards & Social to solve the problem; A few weeks ago I converted Gems to Reward Credits, and I’ve been waiting about two weeks now for those credits to become local currency. From what I... Discussion in 'XBoX Rewards & Social' started by BionicFreak, May 30, 2018.

  1. BionicFreak
    BionicFreak Guest

    Today is the 30th why haven’t my reward credits been transferred into money yet?


    A few weeks ago I converted Gems to Reward Credits, and I’ve been waiting about two weeks now for those credits to become local currency. From what I understand, you have to wait til the 15th or 30th of the month in order to receive your reward money. It
    is now the 30th and I’ve yet to receive any money. According to a Microsoft employee, if you received reward credits on the first half of the month (which I did), then you’d get money on the 30th of that month, but I still haven’t gotten anything.

    :)
     
    BionicFreak, May 30, 2018
    #1
  2. BionicFreak
    BionicFreak Guest
    Reward Credits still haven’t been transferred to local currency

    A few weeks ago I converted Gems to Reward Credits, and I’ve been waiting about two weeks now for those credits to become local currency. From what I understand, you have to wait til the 15th or 30th of the month in order to receive your reward money. It
    is now the 30th and I’ve yet to receive any money. According to a Microsoft employee, if you received reward credits on the first half of the month (which I did), then you’d get money on the 30th of that month, but I still haven’t gotten anything.
     
    BionicFreak, May 30, 2018
    #2
  3. When will my credits transfer

    so on the 16th of ma ch I used my vip gems to get the 10,000 credits the still haven’t been transferred into money. When if ever will they transfer into money, do I have to ask support or should I just wait?
     
    K3STR4LKILL3R69, May 30, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Today is the 30th why haven’t my reward credits been transferred into money yet?

    The deposit is scheduled for tomorrow.
     
    Smwutches, May 30, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hey BionicFreak,

    It sounds like you are unfamiliar with how deposits work. There is a very good FAQ entry for Vault Credits in particular that goes over deposits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    So, based off the information provided above, while you had Credits pending on March 26th, they were well below any of our deposit thresholds (at 1000 pending Credits you can request a deposit manually). Since you only received your Credits on the 25th,
    since that is the second half of the month, they will be a part of next month's mid-month deposit. Note that this deposit occurs "on or around the 15th of the next month", which means that while the deposit will happen by the 15th at the latest, it can also
    occur before that date. Also, we see that you are asking about a 30th deposit on the 30th. Please keep in mind that this is a global program, so due to time zone differences, if we perform a deposit on the 30th, it may already be the following day in your
    time zone.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Today is the 30th why haven’t my reward credits been transferred into money yet?

    The deposit is scheduled for tomorrow.
  7. XBLRewards8 Win User

    Today is the 30th why haven’t my reward credits been transferred into money yet?

    Hey BionicFreak,

    It sounds like you are unfamiliar with how deposits work. There is a very good FAQ entry for Vault Credits in particular that goes over deposits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    So, based off the information provided above, while you had Credits pending on March 26th, they were well below any of our deposit thresholds (at 1000 pending Credits you can request a deposit manually). Since you only received your Credits on the 25th,
    since that is the second half of the month, they will be a part of next month's mid-month deposit. Note that this deposit occurs "on or around the 15th of the next month", which means that while the deposit will happen by the 15th at the latest, it can also
    occur before that date. Also, we see that you are asking about a 30th deposit on the 30th. Please keep in mind that this is a global program, so due to time zone differences, if we perform a deposit on the 30th, it may already be the following day in your
    time zone.
  8. Smwutches Win User

    Reward points

    they deposited part of mine but haven’t posted the rest, do vip converted rewards take longer?
    Credits are scheduled for deposit based on when they were earned. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month. So
    any credits you had earned after the 1st, would not have been earned in time for today's deposit. VIP rebates are calculated after the end of the month and given by the 15th of the next month so sometimes they are deposited at the end of the month.
  9. Smwutches Win User

    Please help, not all of my rewards points have been deposited.

    For help with the Rewards program, you would need to post in the Xbox Rewards Questions support forum.

    Keep in mind that credits are scheduled for deposit based on when they are earned. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the
    next month. If your remaining credits were earned after March 1, they would not have been earned in time for today's deposit.
  10. Smwutches Win User

    Xbox Rewards

    For help with the Rewards program, it's best to post in the Xbox Rewards Questions support forum. There was no deposit scheduled for the 30th. The last deposit for October took place around the 26th I believe. Keep in mind that credits are scheduled for
    deposit based on when you get to 5,000 pending credits. If you get to 5,000 credits between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.

    The rewards program is not run by Microsoft which is why regular Xbox support is unable to assist.
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Today is the 30th why haven’t my reward credits been transferred into money yet?

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