Time limits aren't working

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It may just be a bug. Kindly increase the time limit to 3 hours and then set it back to 1 hour again. Afterwards, sign out of the console and sign back in.

To sign out;

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > Account > Remove accounts.

- Select the account that you want to remove, and then select Remove to confirm.

Afterwards turn off the console qnd unplug it from the power source. Wait 2 minutes and plug it back in, then sign back into the console; You can sign in using the prompt or follow these instructions;

- Press the Xbox button to open the guide.Select Profile & System > Add or switch > Add new.

- Enter the email address for the Microsoft account that you want to add, and then select Enter.

You can call support but it's not a bug it's a hard limit

You aren't supposed to change it more then 3 times a year and they aren't obligated to reset the limit

It's meant for families and for.repairs

Hi there,

to be sure check if the Screen time settings are correct at: https://account.microsoft.com/family/

After that have your son's account Sign out and Sign in again on the console.

Also be sure to have the console do a full power cycle via the following steps:

try the manual power cycle steps like mentioned on the following link, be sure to wait until the power supply light turns and remains orange for at least 30 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Let us know the results

I have tried all of those things but it still won’t work. I have signed out of everything, my account and child’s. We have restarted everything as well. No updates are needed. It worked fine until yesterday.

Hello JennaEsposito,

Thank you for posting here on on the Xbox forums. We understand that the screen time limits you have set are not working correctly. How do you have them set up? Do you set it for a specific time of the day, or are you allowing him certain amounts of time
randomly? Do you ever get emails asking for exceptions to screen time?

Let us know any more details we may be missing and we will try our best to help you troubleshoot this.

Thanks again.