Time for getting b refund

Hi Tan. My name is Kyle and I'm an independent advisor.

It can take around 5-7 business days for your refund to be processed and returned to your payment method. Please reach back if you have further questions.

Thanks,
Kyle

Is already been 1 weeks I still havent see any refund yet

The 14 days rule is itself a condition for a refund.

In the link I provided
above, you will find the following:

"Submitting a request does not guarantee a refund. Most purchases are not eligible for a refund after 14 days."

"If you’ve already been charged for the content you pre-ordered, those charges will automatically be refunded to you if you cancel the order before the content is released."

In this link here Digital Game Purchase Refund Terms

"All sales of Digital Game Products are considered final, but we understand there may be extenuating circumstances (..)we consider a variety of factors like
time since date of purchase, time since release, and use of the product."

I suggest that you reply back to the refund answer that you got by email to get more explanation.

Officially, no.



Unofficially, if you call phone support you may get a one time exception.



Official policy is that all digital purchases are final. No refunds.

To get a refund on a subscription you need to sign in with the Microsoft Account you brought it with and go to https://account.microsoft.com/services/

1. Click Manage next to the subscription you want to cancel.
2. Under Payment settings, click Cancel.
3. If you qualify for a refund, you will be prompted to choose between don’t charge my subscription again or end now and get a refund. If you don’t qualify for a refund, then you will only see the don’t charge my subscription
   again option.

If you still want to submit a refund request after you’ve cancelled your subscription, go to
xbox.com/refund, select “subscription” as the refund reason and enter the details of this purchase to generate a refund request.