"This token has expired and cannot be redeemed."

This token has expired and cannot be redeemed." help please

Thanks, Amazon are saying I need to contact Microsoft

Hello MC,

Where did you purchase this code? If you got it from the Microsoft store, we recommend you request a call back and talk with a support agent.

When you go to
Contact Us to get it to request a callback follow these steps:

• Step 1 ----select Xbox One
• Step 2 ----select no thanks, then select category system update
• Step 3-----gives some troubleshooting or help tips (don't select anything here)
  
• Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

Vouchers purchased in any given year must always be redeemed by the end of the year! If the owner fails to do so, the code will fail. In this case, there is only one option to solve this problem with the vendor who bought this coupon. But sellers will never
comply.

If you bought this code directly from Microsoft, there is a chance of success here.

While I can see the logic in that, this code says it expires on 06/30/2019. It doesn't say anything about expiring at the end of the purchase year.

Hi, I wanted to mention since I've seen a couple other posts with a similar issue- I know that some Xbox bundles in the past came with a code expiring on 06/30/2018. I would verify the year of expiration on your card- if it did expire in 2018, I'd recommend
contacting the retailer from whom you got the console to see if they're able to make a substitution for you. If it does expire in 2019 or if the retailer is unable to resolve the issue, I'd then recommend contacting support as others have mentioned to see
if there's anything they can do.