this month of may i was charged twice for the gamepass on the 2nd i paid it on the 23rd i...

Discus and support this month of may i was charged twice for the gamepass on the 2nd i paid it on the 23rd i... in XBoX Games and Apps to solve the problem; I paid on the 2nd of May and on the 23rd of May I paid again 6f1f0221-3851-4494-b60a-394cdea3a5f6 Discussion in 'XBoX Games and Apps' started by Luis Henrique4, May 26, 2023.

  1. this month of may i was charged twice for the gamepass on the 2nd i paid it on the 23rd i...


    I paid on the 2nd of May and on the 23rd of May I paid again

    :)
     
    Luis Henrique4, May 26, 2023
    #1
  2. Ben4724 Win User

    this month of may i was charged twice for the gamepass on the 2nd i paid it on the 23rd i paid it alone the gamepass deadline is 1 month there is something wrong i want a refund

    Hi! My name is Ben a fellow member in the community and hope you are well!

    I understand what are you feeling being charged twice for the subscription. No worries! With regards to cases like this, you may submit a refund request to the Xbox refunds team via https://support.xbox.com/en-US/forms/request-a-...

    Just get your order number via https://account.microsoft.com/billing/orders page under your order history. Then you may proceed to the refund form and fill it out to submit the request to them, there should be a text box on the form as well for you to tell what is the refund request for or if you would like to add more details.

    I hope the information helps somehow. Feel free to post back if you have further questions and we will try with the best of our knowledge to offer assistance.

    Kind regards,

    Ben
  3. Mark_610 Win User

    Charged twice for Xbox game pass utilimate

    Yeah it’s not for two different months it’s one month charged twice. That’s it there’s no two months just the one month. October 23rd is when it expires.
  4. EzequielNeves19 Win User

    I was charged twice for gamepass ultimate this month

    Hello Logan.
    My name is Ezequiel. I'm an Independent Consultant and I'm happy to help you today. I suggest you wait for your invoice to close to see if you will in fact have two charges on your credit card bill, as it is dangerous for you to try to reverse any of them.

    https://support.xbox.com/en-GB/help...child-accounts/prevent-unauthorized-purchases

    If you have more questions, please enter this link and you will have information that will help you, if you do not get answers, enter the link again and click on the contact us option, it is in green on the right side of the screen.

    I hope I have answered your question, if you have any further questions, please do not hesitate to contact me.
  5. M3tal Daz3 Win User

    I was charged twice this month (September)

    For purchasing issues you should contact xbox support billing section:

    1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. XBF Leo G Win User

    Twice paid for gamepass but I don't have it !

    Hello Bojack113,

    Thank you for posting on the Xbox forums. We recommend
    checking the subscription status
    of the account. If the subscription is not active after completing several purchased for it, please reach out to the
    Xbox support team. The support team can review the account's billing information, and discover why the subscription is not active. Be sure to let us know the results!
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