This account got hacked from 7:15pm GMT+8 then it got deleted under 1 minute

Hi Veto 5C,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today other than this account issue.

We really understand the inconvenience caused and couldn't really imagine how important it is for you to be able to fix this problem as soon as possible. However, we realized that this issue would be handled better by our live support team so they can properly verify what is happening to your account. They are more equipped with all the tools and resources to get your problem diagnosed. Please follow the steps below to contact our live support team:

Here is the guide to CONTACT LIVE SUPPORT:

Kindly follow the steps below to contact our live support team:

Link: Contact us | Xbox Support

Please scroll down and check the lower left of the page and make sure it matches your country/region.

Scroll up and check the Contact Times of the support for available hours.

Select the "Contact Us" button

Select the following drop-down menu options in the following order:
What are you having trouble with? -(xxxxxx)
What's the issue? -(xxxxxx)

The third box will ask you to describe your issue. and then select the "Next" button.

The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.

On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.

Lastly, should you be unable to follow through the steps in contacting support. You may use the virtual agent on that page and type these exact words: Talk to an agent.

If you have other concerns, you can create a new post here. Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

I believe its based on time rather then date for example if you started it at 7:15pm 8/4/18 it will end on at 7:15pm 8/5/19.

well I need this as well so we can all work this out. i'm always on from 8:00 am GMT till 10:00 am GMT then back on from 5:00 pm GMT till 7:00 pm GMT

My killcount has gone from 1 to 8 i decided to stay in one last and got 7 kills

Hi Logan! I'm more than happy to help you!

I'm sorry you are experiencing this with your Microsoft account being compromised. No worries, let me help you sort this out.

Kindly follow the instructions in this interactive tool using the link below to recover your account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

This should lead you to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl