They are going to owe money

my guess is that we owe xbox live some money from another purchase that didn't go through!!!

Hey there, Jameser is correct in this case, but I will further elaborate on some things. The reason you are suspended is because of paying violations. I'm guessing they tried to take money from your old card for automatic renewal, and it charged the false
card, gave you membership, and now you owe them money since the old card is not valid. You will be unsuspended once you settle any debt you owe. You should be able to see any money you owe by going to billing.microsoft.com. Let us know once you get it settled

Why did you wait an entire year to find out about auto renewal? If you just spent a few minutes reading the XBL Terms of Service when you initially created the account you would have known about auto renewal and you could have
avoded the entire mess you are in right now.



You will need to contact phone support and pay off the balance owed before you can add any more Live time to that account. And no pre-paid cards do not pay towards the balance owed.

since it does sound like a month to month membership so the 12month membership was a prepaid card and you had purchased a month to month promotion?



no there is no refunds on 1 month memberships and the payment must be made and replaced

you can call support to remove the card once you paid off the balance

turning off autorenewal after renewal doesn't stop pending balances

its pretty simple if you want to cancel or not continue a service you always call to have it turned off

cancelation requires a phone call to support

Phone support would be the only ones who would be able to help with a billing issue like this.

Though, if it had been on a year, it should have renewed another year, not a month to month. Probably should have them take a look at that, as a year can be cancelled and refunded within the first 30 days.