There's no "Microsoft.XboxIdentityProvider_8wekyb3d8bbwe" in my packages folder in local...

Hello,



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Thank you for your understanding.



Respectfully,

Hello ᵉʳʸˢᵗᶦˣぁ,



Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are having issue signing in your Microsoft account through the Xbox Live. Let us check and see on what we can do to help resolve your concern in a timely manner.

It is possible that the reason why you cannot sign in your Microsoft account through Xbox live, it might be that there is a problem with Xbox server or the Xbox app is outdated or corrupted. We will confirm it though by performing some steps to help us determine what is causing the issue.

If we may ask, when was the last time you were able to sign in your Microsoft account through Xbox Live? Can you send us a screenshot of the exact error message in you next response so we can further check? Make sure to mask any sensitive information like your Xbox account or gamertag.

For the meantime, here are the things that we can do to help resolve your concern.

1. Check the Xbox status page for any server issue. To check, click on the link below:

• Go to this link: Xbox Status | Xbox Support
  
• check under account and profile if there is currently a known issue. If there is, wait until the service is up and running and try signing in your Xbox account again.
  

2. Make sure Windows is up to date

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

3. Make sure both the Xbox and Gaming Services apps are up to date

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
  

4. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.



5. Repair and Reset Xbox app. To do so, follow the steps below:

• Press Win + I to open the Settings app, and click on Apps.
  
• Click on Apps & features, and in the search box type Xbox app and click on app settings (three dots).
  
• Click on Repair. Wait until repair is completely done. Then try signing in to Xbox app.
  
• If the issue still persists, repeat the steps and this time, click on Reset. Wait until the process is done and try signing in again through Xbox app.
  

6. If the issue still persist, uninstall and reinstall Xbox app. To do so, follow the steps below:

• Go into “Settings”
  
• Choose “Apps"
  
• Choose “Installed Apps”
  
• Choose “Xbox app”
  
• Click on Advanced options or the three dots and click uninstall.
  

To reinstall Xbox app, open Microsoft Store and search for Xbox app then install it.

• For your reference, see how to troubleshoot issues on Xbox app for Windows on the link below:
  Troubleshoot issues with the Xbox app for Windows | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache there is nothing in this folder

but in this %userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker i have folders "Accounts" and "Cache"

You should be able to see an ACCOUNT folder, if not, then we can try another approach.

Find this folder on your computer: C:\Users\YOUR USERNAME\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

Delete the content of TokenBroker folder (usually two folders) and try again.

There are two directories in C:\Users\yourusername\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker, Accounts and Cache. Each folder has one file in it. Delete them both, and try to log in to the Xbox app again.