There’s an issue with your account or order Microsoft Rewards

Hello xx pro 360,

Your deposit is failing due to a your regional currencies for your Rewards and Microsoft Accounts not matching. In order to resolve this issue, please adjust your Microsoft Account region to match your Rewards Account region, which is located in Ireland.

You can change your region by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
to match your Xbox Live Rewards location.

When you check your Rewards Dashboard, what is the Status of the order?

Sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status.

Hello FurtiveLucho,



Your deposit is being prevented due to a mismatch between your Spanish Rewards Account region and your Chilean Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region
will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Since Chile is not
a eligible Rewards region, this is the only way to resolve this issue.

Hello glen hunt au,

Your deposit is being prevented due to a mismatch between your Australian Rewards Account region and your South African Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account
region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Australian Xbox Live Rewards location. Since South
Africa is not a Rewards Region, this is the only solution for this issue.

Hello xXFocusRocketXx,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Colombian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Since Colombia is
not a eligible Rewards region, this is the only resolution for this issue.