There was a problem with your account.

昭彦山内 · Dec 24, 2017

There was a problem with your account. Sorry for your inconvenience but please contact our support forum team. I received such an e-mail, but I do not know what is wrong.

Also, signing in to Reward will result in a different sign-in address, unlike sign-in address

Please tell me how to fix this.

:)

dusk2k3-E323EF24-4EF4-4DB6-BF95-17C696D17E83 · Dec 24, 2017

There Was A Problem With Your Connection

This is the only error I get. "TEST FAILED: There's a problem with your connection. Select More Info for a description of the problem and how you can fix it." This has occurred in the past but I have always been able to get the XBox to connect. Since
it started trying to download this latest patch, it refuses to connect to XBox Live. I have connection to my network and the internet but not to the service.

Router: Linksys EA4500

Troubleshooting Performed: Everything available on the "XBox Live Connection Solution" site. Restarted Modem, connected Xbox directly into the modem, restarted router, switched network cables, changed router socket the cable is plugged into, reset to factory
default and restarted Xbox, Left Xbox shut off for 2 days, unplugged network cable and plugged it back in, continually retried connecting for 20 minutes.

Out of all this troubleshooting, the XBox will not connect to XBox Live.

Mister Darcy-9112DFBA-C8F5-4A28-894C-8B6135A0967B · Dec 24, 2017

There Was A Problem With Your Connection

Thanks for bringing your question to us, dusk2k3. We'll get this sorted out! To start, can you please fill out the information below for us? I went ahead and completed some of the bits you've provided already:

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number: Linksys EA4500

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried: Restarted Modem, connected Xbox directly into the modem, restarted router, switched network cables, changed router socket the cable is plugged into, reset to factory default and restarted Xbox, Left Xbox shut off for
2 days, unplugged network cable and plugged it back in, continually retried connecting for 20 minutes.

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter: "TEST FAILED: There's a problem with your connection. Select More Info for a description of the problem and how you can fix it."

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

This information will help provide us with some extra context behind what you're experiencing so we can get you the best resolution steps possible given your issue. Thanks in advance! Standing by for your response.

XBLRewards8 · Dec 26, 2017

Hello fudoui,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Regarding your sign in issue, you may want to clear your browser's cache. It sounds like you are signing in automatically with a saved address.

ArminatorX

What Xbox console is your daughter using? Is it a Xbox 360 console or Xbox One?

Have your daughter go to
https://account.live.com/Proofs/Manage and have her check her security information (i.e. secondary email addresses or phone number to receive security codes from Microsoft, to be able to recover her account should the password get lost).

After she made sure the security information is correct, she should scroll down on the page and enable "Two Step Verification", and if she has a Smartphone, set up the free Authenticator App to make her account hacking-proof.

If she is trying to play on a Xbox 360, she then needs to create a so-called "App Password", and use that later, when she tries to sign in on the Xbox 360. On Xbox One this is not necessary.

As for the privacy settings, I'm a bit confused with your description.

Who signed in where?

Normally, you as the parent go to
https://account.microsoft.com/family and sign in with your own adult account. Then you add your daughter's account to the family.

After you did that, you as the parent go to
https://account.xbox.com/settings and should see your daughter's account picture next to yours.

Click on your daughter's picture, and set up her online and privacy settings accordingly.

XBF Brad A

Hello Wes,

Thanks for reaching out to the forums. We understand you keep getting an error. We recommend logging in the
account website. It will then tell you what you need to do in regards to fix the account. Most times you need to verify.

Thanks,

Brad

Cxmaa

Hi Leila.

I would recommend going to support.xbox.com as this could be an issue that requires further investigation.

XBLRewards8

Hello fudoui,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Regarding your sign in issue, you may want to clear your browser's cache. It sounds like you are signing in automatically with a saved address.

bowski477

You can contact the rewards program staff
here.

There was a problem with your account.