'there was a problem with the update' while trying to get online

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello JakJones_892, by its description your Xbox has gone a long time without receiving the updates, and so trying to update it can really give these errors.

In such cases the ideal would be to do an offline upgrade so that the system can be installed correctly on Xbox One.

Perform an offline system update

https://support.xbox.com/en-us/help/hardware-ne...

Read correctly the description of the updates you have in The Link, because sometimes you may need to install OSU2 or OSU 3.

Thank you so much, my console is currently installing the update. Have a good day!

Install it offline, then get update while online.

Your console is trying to install updates at the same time it's installing the game. Please take your console offline while you install from the discs. Then you can go online and get your updates

There can be several reasons to why this happened maby you could have a low signal or your ethernet cord is broke. If that happened then you cant get online until your online provider fixes the connection or you get a new cord. Another thing I would try
is clear system cashe, then it might work. Sometimes updates take awhile to update so you might have to wait a while including if the xbox is super old. If the problem proceds try to redownload the account or you might not have enough storage space. Also have
a nice day